No puedo hacer los pagos con tarjetas
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No me permite activar los pagos con tarjetas de crédito/débito
Muestra un mensaje en color rojo que dice: Para utilizar Tarjeta de crédito/débito, contacta con el equipo de soporte de WooCommerce.
Necesito ayuda, por favorThe page I need help with: [log in to see the link]
Viewing 6 replies - 1 through 6 (of 6 total)
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Hi there,
Where do you see this message exactly?
Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.
### WordPress Environment ### WordPress address (URL): https://www.santanadelivery.com Site address (URL): https://www.santanadelivery.com WC Version: 6.2.1 REST API Version: ✔ 6.2.1 WC Blocks Version: ✔ 6.7.3 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.1.0 Log Directory Writable: ✔ WP Version: 5.9.1 WP Multisite: – WP Memory Limit: 500 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.15 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 8.0.28-0ubuntu0.20.04.3 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.2.1 WC Database Prefix: wp_drevpp_ Tamaño total de la base de datos: 18.00MB Tamaño de los datos de la base de datos: 16.17MB Tamaño del índice de la base de datos: 1.83MB wp_drevpp_woocommerce_sessions: Datos: 0.47MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_drevpp_woocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_woocommerce_order_itemmeta: Datos: 0.08MB + Índice: 0.06MB + Motor InnoDB wp_drevpp_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_drevpp_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_actionscheduler_actions: Datos: 0.14MB + Índice: 0.16MB + Motor InnoDB wp_drevpp_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_actionscheduler_logs: Datos: 0.17MB + Índice: 0.13MB + Motor InnoDB wp_drevpp_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_comments: Datos: 0.03MB + Índice: 0.09MB + Motor InnoDB wp_drevpp_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_mailchimp_carts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mailchimp_jobs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_customer_pairs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_log: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_payment_id_map: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_paymentmethod_map: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_product_pairs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_qbo_customers: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_qbo_items: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_real_time_sync_history: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_real_time_sync_queue: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_shipping_product_map: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_tax_map: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_mw_wc_qbo_sync_variation_pairs: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_drevpp_mw_wc_qbo_sync_wq_cf_map: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM wp_drevpp_options: Datos: 9.03MB + Índice: 0.14MB + Motor InnoDB wp_drevpp_postmeta: Datos: 3.25MB + Índice: 0.17MB + Motor InnoDB wp_drevpp_posts: Datos: 0.41MB + Índice: 0.06MB + Motor InnoDB wp_drevpp_term_relationships: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_usermeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_drevpp_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_wc_admin_notes: Datos: 0.06MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_wc_order_product_lookup: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_drevpp_wc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_drevpp_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_drevpp_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB wp_drevpp_wc_rate_limits: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_drevpp_wpforms_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_drevpp_wpml_mails: Datos: 1.52MB + Índice: 0.00MB + Motor InnoDB ### Post Type Counts ### attachment: 89 cartflows_flow: 1 cartflows_step: 2 custom_css: 6 customize_changeset: 9 elementor_library: 2 nav_menu_item: 15 page: 9 post: 3 product: 37 revision: 54 shop_coupon: 1 shop_order: 27 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (13) ### All-in-One WP Migration: por ServMask – 7.56 Plantillas de inicio: por Brainstorm Force – 3.1.5 CartFlows: por CartFlows Inc – 1.8.2 DreamHost Panel Login: por DreamHost danielbachhuber – 1.0.0 Elementor: por Elementor.com – 3.5.6 Jetpack: por Automattic – 10.7 Mailchimp for WooCommerce: por Mailchimp – 2.6 WooCommerce Stripe Gateway: por WooCommerce – 6.2.0 WooCommerce Payments: por Automattic – 3.8.2 WooCommerce PayPal Payments: por WooCommerce – 1.7.0 WooCommerce Shipping & Tax: por WooCommerce – 1.25.23 WooCommerce: por Automattic – 6.2.1 WP Mail Logging: por Wysija – 1.10.4 ### Inactive Plugins (1) ### WooCommerce Sync for QuickBooks Online - by MyWorks Software: por MyWorks Software – 2.4.0 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la tienda: #401 - /shop/ Carrito: #97 - /cart/ Finalizar compra: #98 - /checkout/ Mi cuenta: #99 - /my-account/ Términos y condiciones: ❌ Página sin definir ### Theme ### Name: Astra Version: 3.7.9 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: – Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### WooCommerce Payments ### Version: 3.8.2 Connected to WPCOM: Si Blog ID: 197901612 Account ID: acct_1JcyqP2EFOJzbfjE ### Action Scheduler ### Complete: 616 Oldest: 2022-02-10 14:22:48 -0500 Newest: 2022-03-04 07:05:46 -0500 Pending: 1 Oldest: 2022-03-04 09:05:45 -0500 Newest: 2022-03-04 09:05:45 -0500 ### Status report information ### Generated at: 2022-03-04 07:42:03 -05:00Hello @lesterleandro1966
Thanks for including the System Status Report.
Can you please take a screenshot of the error message you are seeing? We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this thread.
Thanks for sharing the screenshot. That was really helpful.
As a next step, we will need to look at your WooCommerce Payments’ account status. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Viewing 6 replies - 1 through 6 (of 6 total)
The topic ‘No puedo hacer los pagos con tarjetas’ is closed to new replies.
