• Resolved lenci1234

    (@lenci1234)


    The form is working if there’s no added redirection url. But if you add redirection url the recapctcha v3 will always display error recaptcha.

    Please check asap.
    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Is this the same form being shown on the thank you page? or is this a different one?

    Does it happen if there’s no form on the redirected to page?

    Also are the submissions going through to the lists?

    Thread Starter lenci1234

    (@lenci1234)

    Is this the same form being shown on the thank you page? or is this a different one?
    – Yes, its the same form its only different in design by css.

    Does it happen if there’s no form on the redirected to page?
    – It will still redirected to the thank you page but I’m not sure if the form successfully working coz there’s no more form on it. But if I don’t use a thank you page the form with recaptcha v3 will just work on its own page.

    Also are the submissions going through to the lists?
    – In the redirected page with the same form it will not go through the lists because the recaptcha error will display.

    Plugin Author Constant Contact

    (@constantcontact)

    The form should be processing and making the API requests regardless of the page that a user ultimately lands on, but yes the missing confirmation messaging is a detail not covered by our plugin specifically in those cases.

    Having the same form in a different spot on the thank you page is likely the prime reason the reCAPTCHA error is ending up showing up. It’s separate from the form that was submitted to.

    Best way to check that things are going through like desired would be to log in to your Constant Contact dashboard and check the list you associated with the form. If needed, I can submit a test submission to help confirm.

Viewing 3 replies - 1 through 3 (of 3 total)

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