Square Stopped Syncing in December

Resolved

samlee1985r

(@samlee1985r)

Hi there,

The plugin just seems to be “syncing” endlessly.
However nothing is in sycn since December!
Please help


square-2022-02-25-13ad70eec9556414509157ac4f5c69fa.log (February 25, 2022 at 1:19 pm GMT+0000)
 View
02-25-2022 @ 01:38:43 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.48397s

02-25-2022 @ 01:38:43 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Fri, 25 Feb 2022 01:38:43 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

02-25-2022 @ 01:39:14 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.31017s

02-25-2022 @ 01:39:14 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Fri, 25 Feb 2022 01:39:13 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

02-25-2022 @ 01:39:24 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.29976s

02-25-2022 @ 01:39:24 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Fri, 25 Feb 2022 01:39:24 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

02-25-2022 @ 13:09:09 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.31028s

02-25-2022 @ 13:09:09 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Fri, 25 Feb 2022 13:09:09 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

02-25-2022 @ 13:10:12 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.50891s

02-25-2022 @ 13:10:12 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Fri, 25 Feb 2022 13:10:12 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

02-25-2022 @ 13:10:29 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.45911s

02-25-2022 @ 13:10:29 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Fri, 25 Feb 2022 13:10:29 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

02-25-2022 @ 13:19:58 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.46965s

02-25-2022 @ 13:19:58 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Fri, 25 Feb 2022 13:19:58 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

This topic was modified 4 years, 1 month ago by Yui.
This topic was modified 4 years, 1 month ago by Yui. Reason: formatting

Viewing 8 replies - 1 through 8 (of 8 total)

Thread Starter

samlee1985r

(@samlee1985r)

4 years, 1 month ago

Any support??

3 Sons Development

(@3sonsdevelopment)

4 years, 1 month ago

Hey @samlee1985r,

Sorry we missed this post. Let’s do this. Please go to WooCommerce > Status > Tools and scroll down to the “Clear Square Sync” section. Click on the “Clear” button here. That should remove the existing sync.

After that, go to WooCommerce > Settings > Square. Check the box to “Enable logging” at the bottom.

Then initiate a fresh sync. If you run into any problems, the logs will hopefully have a record of what went wrong. Let us know what you find out.

Cheers

Thread Starter

samlee1985r

(@samlee1985r)

4 years, 1 month ago

Nothing seems to be syncing

03-07-2022 @ 12:18:53 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.32509s

03-07-2022 @ 12:18:53 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Mon, 07 Mar 2022 12:18:52 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

03-07-2022 @ 12:20:35 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.46931s

03-07-2022 @ 12:20:35 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Mon, 07 Mar 2022 12:20:35 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

03-07-2022 @ 12:21:01 - Manually disconnected
03-07-2022 @ 12:25:24 - Access token successfully received.
03-07-2022 @ 12:25:24 - Refresh token successfully received.
03-07-2022 @ 12:25:26 - Access token successfully received.
03-07-2022 @ 12:25:26 - Refresh token successfully received.
03-07-2022 @ 12:25:29 - Request
Request
method:
uri: listCustomersWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.00262s

03-07-2022 @ 12:25:29 - Response
Response
code: 0
message:
headers:
body:

03-07-2022 @ 12:25:39 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.53862s

03-07-2022 @ 12:25:39 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Mon, 07 Mar 2022 12:25:39 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

03-07-2022 @ 12:26:13 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.51517s

03-07-2022 @ 12:26:13 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Mon, 07 Mar 2022 12:26:13 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

03-07-2022 @ 12:26:42 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.32336s

03-07-2022 @ 12:26:42 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Mon, 07 Mar 2022 12:26:42 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
                "address_line_1": "4 Darsham Walk (Lums Yard)",
                "address_line_2": "High Street",
                "locality": "Chesham",
                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2020-09-27T14:08:53.052Z",
            "merchant_id": "MLRYKGW8ZG2WR",
            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

03-07-2022 @ 12:27:03 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.30991s

03-07-2022 @ 12:27:03 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Mon, 07 Mar 2022 12:27:03 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
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    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
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            "id": "LMF5HWB37Q7KZ",
            "name": "VAESSEN|WALKER",
            "address": {
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                "country": "GB"
            },
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            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

03-07-2022 @ 12:27:32 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.9.0 (WooCommerce/6.2.1; WordPress/5.9.1)
headers: Array
(
)
body:
duration: 0.2991s

03-07-2022 @ 12:27:32 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Mon, 07 Mar 2022 12:27:32 GMT
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [content-type] => application/json
    [square-version] => 2019-08-14
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0
    [vary] => Accept-Encoding, User-Agent
    [content-length] => 591
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
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        {
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                "postal_code": "HP51EP",
                "country": "GB"
            },
            "timezone": "Europe\/London",
            "capabilities": [
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            "country": "GB",
            "language_code": "en-GB",
            "currency": "GBP",
            "business_name": "VAESSEN|WALKER",
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            "business_hours": {},
            "coordinates": {
                "latitude": 51.704158,
                "longitude": -0.61338300000000001
            }
        }
    ]
}

Moderator

Steven Stern (sterndata)

(@sterndata)

Volunteer Forum Moderator

4 years, 1 month ago

@3sonsdevelopment “It looks like we’re going to need to log into this site to take a closer look.”

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://wordpress.org/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

Ask for a link to the http://pastebin.com/ log of the user’s web server error log.
Ask the user to create and post a link to their phpinfo(); output.
Ask the user to install the Health Check plugin and get the data that way.
Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Moderator

Samuel Wood (Otto)

(@otto42)

WordPress.org Admin

4 years, 1 month ago

@3sonsdevelopment We understand, however we discourage even mentioning such here on the forums.

In general, it is bad practice for users to expect it to be safe or even a good idea to give out their credentials to random strangers on the internet. That’s a level of trust that should be very strong.

So, just telling somebody to “go file a ticket at the official place” is enough, you don’t also need to say “so we can get your login credentials”. That ask in that manner, even if you’re asking them to do it in a safe way, is still disallowed.

3 Sons Development

(@3sonsdevelopment)

4 years, 1 month ago

Hello everyone,

Thanks for the clarification. I’ll be more vague in the future 🙂

3 Sons Development

(@3sonsdevelopment)

4 years, 1 month ago

Hey @samlee1985r,

Please open up a ticket at WooCommerce.com so we can help you there.

https://woocommerce.com/my-account/create-a-ticket/

Thanks!