Checkout is not completing

  • Resolved mfmdc

    (@mfmdc)


    4 years, 2 months ago

    Hi there,

    We’re having an issue where checkout is not working. When you hit checkout, it just directs you back up to the top. It’s displaying the WooCommerce notice bar at the top, but there’s no error message there that I can see.

    In the error logs, I am seeing: 

    2022-02-24T00:49:13+00:00 CRITICAL Uncaught Error: Call to undefined function et_builder_setting_is_on() in /home/customer/www/meganflynnmarketing.com/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php:1503
Stack trace:
#0 /home/customer/www/meganflynnmarketing.com/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(781): ET_Builder_Element::setup_advanced_styles_manager()
#1 /home/customer/www/meganflynnmarketing.com/public_html/wp-content/themes/divi-child/functions.php(16): ET_Builder_Element->__construct()
#2 /home/customer/www/meganflynnmarketing.com/public_html/wp-includes/class-wp-hook.php(307): divi_child_theme_setup(Object(WP))
#3 /home/customer/www/meganflynnmarketing.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#4 /home/customer/www/meganflynnmarketing.com/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
#5 /home/customer/www/meganflynnmarketing.com/public_html/wp-includes/class-wp.php(771): do_action_ref_array('wp in /home/customer/www/meganflynnmarketing.com/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php on line 1503

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    4 years, 2 months ago

    Hi @mfmdc!

    I checked your site and confirmed the issue you are having. It looks like it could be due to a conflict with WooCommerce and your theme or another plugin you have installed on your site.

    To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then check again if the issue persists. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Plugin Support Paulo P – a11n

    (@paulostp)

    4 years, 2 months ago

    Hello @mfmdc,

    We haven’t heard from you in a while. I hope you were able to solve the issue – I’ll mark this topic as resolved.

    Feel free to start a new topic if you need additional help.

Viewing 2 replies - 1 through 2 (of 2 total)

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