Intermittent Critical Error

  • Resolved coverberg

    (@coverberg)


    4 years, 3 months ago

    Hi,

    I have your free plugin installed on a website. The main events page will intermittently fail and display a critical error message. If I purge the cache on the website the problem goes away. Is there a likely cause for this? I’ve tried disabling the caching plugin but the problem persists.

Viewing 2 replies - 1 through 2 (of 2 total)
  • GeoffBel

    (@geoffbel)

    4 years, 3 months ago

    Hey @coverberg

    Thank you for reaching out.
    Yikes! That’s not normal for sure.

    With that in mind, there could be a number of things causing this (plugin/theme conflict, server configuration – memory, PHP version).

    To narrow it down, I would recommend the following:

    1. Try turning on the WordPress debug log: https://wordpress.org/support/article/debugging-in-wordpress/ that should provide a bit more insight as to what is failing exactly
    2. Using a staging site should allow you to go through our testing for conflict procedure: https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/

    In most cases, that should be enough to find the issue and fix it 🙂

    Let us know what you find out.
    Geoff

    Jaime

    (@jaimemarchwinski)

    4 years, 2 months ago

    It’s been a while since this thread has been active, so I’m going to go ahead and close it for now.

    Feel free to open up a new one if anything else comes up.

    Have a wonderful day!

    Thanks,

    Jaime

Viewing 2 replies - 1 through 2 (of 2 total)

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