Hi there,
Thanks for reaching out.
I understand you have set products hidden in WooCommerce but they are still appearing on Facebook. That’s definitely odd. Hidden products aren’t meant to be sent to Facebook.
It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
Also, can you send me a screenshot of how you set products as hidden? You can also try to sync the product again and see if it helps.
Looking forward to your response.
Best,
Thread Starter
andreu
(@andreu)
Hi,
Thanks for the fast reply.
Here’s our system report https://pastebin.com/2WdhdnxT
We just re-synced the products and the problem persists in our catalog.
We’re hiding the products like this: https://snipboard.io/HEP692.jpg and we can see this https://snipboard.io/hZsGwE.jpg in the facebook product sync metabox of the product.
best,
Hello @andreu
Thanks for sending those details over.
Can you please check that the product has the option “Sync and hide” listed from the Facebook tab> Facebook options?
Another option to not show these products is to set the stock to 0.
If none of the above options work, there’s something else interfering with the display function in Facebook directly.
Please try changing the above and then doing a manual sync. Start a sync, and wait for it to finish.
Let us know how that goes.
Thread Starter
andreu
(@andreu)
Hi,
I’ve seen that each variation have “Sync and show” https://snipboard.io/LGxdQz.jpg instead of hide. Is this value supposed to be updated automatically once we set the product visibility option to hidden? Or we should edit this setting manually product by product?
We used Admin Columns Pro to set some products to visibility hidden in bulk. Might this be related to the issue? Is there a way to change this setting in bulk?
Thanks
Hi @andreu,
Is this value supposed to be updated automatically once we set the product visibility option to hidden? Or we should edit this setting manually product by product?
Since the Facebook for WooCommerce does not claim compatibility with the plugin you are using to set the product to hidden, I recommend setting the product manual to sync and hide.
Keep us posted on how that goes!
Thread Starter
andreu
(@andreu)
Hi,
We’ve tried to “hide and sync” all the variations but the products still appear in our Facebook catalog as you can see here https://i.gyazo.com/df865c8c4bc42d163833c7550a76dcee.mp4
What else can we do?
Thanks
Hi @andreu,
We’ve tried to “hide and sync” all the variations but the products still appear in our Facebook catalog as you can see here https://i.gyazo.com/df865c8c4bc42d163833c7550a76dcee.mp4
Thanks for the video. Could you confirm if you are looking at products from the previous sync when they had sync and show option enabled?
Did you remove them from Facebook and then try to do a full sync with products sync and hide option?
Thread Starter
andreu
(@andreu)
Hi,
1. We have archived a product on Facebook that was already in “Sync and hide” in WooCommerce, we have synchronized Facebook and it was still archived.
2. However, later we have archived a product on Facebook that was in “Sync and show”, then we have put it in “Sync and hide” only one of its variants, so the rest of the variants would have to be shown to us and sync Facebook, they were all archived.
Therefore, we understand that what prevails is to archive on Facebook manually, since later if we synchronize and it is in Show it does not matter because everything is still archived.
Is that correct?
Thanks
Hi @andreu
1. We have archived a product on Facebook that was already in “Sync and hide” in WooCommerce, we have synchronized Facebook and it was still archived.
2. However, later we have archived a product on Facebook that was in “Sync and show”, then we have put it in “Sync and hide” only one of its variants, so the rest of the variants would have to be shown to us and sync Facebook, they were all archived.
Thanks for this information.
Therefore, we understand that what prevails is to archive on Facebook manually, since later if we synchronize and it is in Show it does not matter because everything is still archived.
Is that correct?
Yes, that’s correct.
Please let me know if you need further help.
