• Resolved dingdong99

    (@dingdong99)


    Hi

    We have a new domain for our website. We are trying to set up again the facebook woo commerce integration.

    Steps done:
    Installed the plugin
    Stepped through and connecting to facebook and instagram
    All green ticked and activated
    Then trying to press the grey button return to woocomerce . This will not do anything. It just get stuck

    Any ideas. Please urgently need to sort.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @dingdong99

    Just to confirm – are you using the Facebook for WooCommerce plugin for Facebook WooCommerce integration?

    If yes, then I’d recommend that you reach out to the dedicated support team directly on this forum: https://wordpress.org/support/plugin/facebook-for-woocommerce/.

    If not, then please share a copy of your site’s System Status so that we can check the details and assist you further. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter dingdong99

    (@dingdong99)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.fee-g.com
    Site address (URL): https://www.fee-g.com
    WC Version: 6.2.0
    REST API Version: ✔ 6.2.0
    WC Blocks Version: ✔ 6.7.3
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.1.0
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    WP Version: 5.9.1
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    External object cache: –
    
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    ### Security ###
    
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    Newest: 2022-02-23 20:47:27 +0000
    
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    ### Status report information ###
    
    Generated at: 2022-02-23 21:09:10 +00:00
    

    Hi @dingdong99!

    Thank you for sending the System Status.

    Since this is related to the Facebook for WooCommerce plugin, kindly create a topic here:

    https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0
    
    We will be able to help you further there.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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