Emails not sending

  • Resolved dakup101

    (@dakup101)


    4 years, 3 months ago

    Hello 🙂

    Emails are not sending, i checked cron jobs, and there are none connected to plugin.

    Could I ask for an advice or help?

    Thx in advance 🙂

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter dakup101

    (@dakup101)

    4 years, 3 months ago

    UPD: Reactivated plugin and now there’s a task at cron jobs, but emails are not sending

    Plugin Author storepro

    (@storepro)

    4 years, 2 months ago

    Hi @dakup101 ,

    Thanks for reporting the issue!

    I’m sorry to hear that you’re having issues with email delivery.

    We are checking the issue right now we will send you an update as soon as possible

    Thanks
    Sarun

    Plugin Author storepro

    (@storepro)

    4 years, 2 months ago

    Hi @dakup101

    We have investigated the issue further and we could not replicate the issue. The email notification is successfully sent to the recipients.

    Please try to enable any email login plugins(eg: WP Mail Logging, Email Log ) and check the logs if the notification is sending or not.

    If you are still facing the issue, We recommended deactivating the Subscriptions Renewal Reminders plugin and activating it again(*Note: No need to delete the plugin)

    Also please check subscriptions Next payment date and Notification send date are set as correct.

    Thanks,
    Sarun`

    • This reply was modified 4 years, 2 months ago by storepro.
    Plugin Author storepro

    (@storepro)

    4 years, 2 months ago

    Hi @dakup101

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

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