• Resolved kojimo

    (@kojimo)


    Hi,

    I noticed after updating to the last version of the plugin that my homepage stopped working.
    After some tries, I noticed that with a rollback to the previous version I was able to fix the problem.

    I hope that you can investigate and resolve it in the next update, so I can let the plugin be up to date.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @kojimo,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please update Rank Math & all other plugins, themes, and WordPress to the latest version.

    The issue should be fixed.

    If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.

    Thread Starter kojimo

    (@kojimo)

    Hi @rankmathteam,

    I tried but I had the same result, homepage stop working with the last update and comes back when i rollback.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @kojimo

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    You can follow this video tutorial as well:

    Looking forward to helping you.

    Thread Starter kojimo

    (@kojimo)

    Hello @rankmathteam

    I updated everything in my possibility and the problem persist.
    Also I tried with troubleshooting mode but the same problem appears even when the only plugin active is Rank Math.

    Anyway I found out that if i click the customize button on the admin bar, in the editor, my homepage shows again.
    I think that the problem can be on the part where you manage redirects and similar stuff… I don’t know, but seriously with previous version everything was working perfectly.

    I’ll try to check more on your config to check if there is something with them. (especially 404 monitor and redirections section)

    I will update this thread if i find something! 🙂

    • This reply was modified 4 years, 1 month ago by kojimo.
    Thread Starter kojimo

    (@kojimo)

    I found a workaround!

    Dunno why, rank math “Redirections” function recognized my home as missing (can be because I use “set as static page”?) and I found that it automatically created a rule in the “Redirections” page.

    I deactivated it.

    And suddenly my home started working again!

    I hope that this can be helpful to locate the bug.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @kojimo

    Glad it’s working fine for you.

    The option is working fine on our end:
    https://i.rankmath.com/F7yfK6

    Can you please share your system information?

    Or you can check the following thread to seek help using various methods:
    https://wordpress.org/support/topic/attention-read-this-before-posting/

    Looking forward to helping you. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Current version made my website homepage go error code 410’ is closed to new replies.