problems uninstalling the plugin

  • Resolved jonhzz

    (@jonhzz)


    4 years, 4 months ago

    I uninstalled the plugin from my site, and when I went to see the site it didn’t open the pages as before, when I click on the pages it appears # in front of the links and when it does the second time, the link opens in a new tab.

    can you help me to leave the site as it was before, opening the page without having to open a new tab.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sygnoos Support

    (@sygnoossupport)

    4 years, 4 months ago

    Dear @jonhzz ,

    Thanks for reaching out.

    May we ask you to confirm if the issue arose, when you have uninstalled the Popup Builder plugin?

    May we have the website URL to see how the website works?

    Also, when you install the plugin back, does your website behaves as before?

    By the way, can you please send us the system information file?
    You can retrieve it from here:

    How to Retrieve the “System Information” File

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    Thanks,
    Popup Builder Team

    Thread Starter jonhzz

    (@jonhzz)

    4 years, 4 months ago

    it looked like this when I installed the plugin so I uninstalled it but it still kept opening in a new tab, even uninstalling it it didn’t go back to normal

    • This reply was modified 4 years, 4 months ago by jonhzz.
    Sygnoos Support

    (@sygnoossupport)

    4 years, 4 months ago

    Dear @jonhzz ,

    Thanks for getting back to us.

    We are not sure if the issue is somehow connected with the plugin.
    May we ask you to confirm, if you faced the issue when you have installed the plugin and created the popup?

    Also, may we have the website URL to open any of the pages and see how it works?

    By the way, can we have the asked System Information file, please?

    Thanks,
    Popup Builder Team

Viewing 3 replies - 1 through 3 (of 3 total)

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