Can’t edit Separator or Button (4.1.5)

  • Resolved Blue Collarhero

    (@blue-collarhero)


    4 years, 4 months ago

    Since updating I can no longer edit new and existing Separators or Buttons in BoldThemes 4.1.5 editor backend. I am currently using premium BoldThemes of Oxigeno from ThemeForest.

    I’ve clear my browser cache, website plugins and cloudflare cache. Turned off any browser popup plugins. I’ve logged in and out. I’ve also tried on Edge and Chrome on multiple PCs but the edit button doesn’t respond.

    Here are my plugins (screenshot of plugins active plugins page)

    Anyone else having this issue?

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author boldthemes

    (@boldthemes)

    4 years, 4 months ago

    Hi @blue-collarhero

    Thanks for using our plugin and premium theme!

    Could you please let us know if the issue still persists after theme update (latest release is Version 1.2.7)? Also, if it is possible, make sure to disable third party plugins one by one in order if there is some incompatibility with Bold Builder which is causing the issue. Let us know of the outcome 🙂 Thanks in advance!

    Thread Starter Blue Collarhero

    (@blue-collarhero)

    4 years, 4 months ago

    Ah yes. I’m currently on I’m on OxigenoVersion: 1.2.1

    I know how to update WordPress default themes but I’m not sure how to update a custom theme. Could you point me in the right direction please?

    Thread Starter Blue Collarhero

    (@blue-collarhero)

    4 years, 4 months ago

    I have FTP access and I’ve downloaded the new OxigenoVersion: 1.2.7. Should I just overwrite the oxigeno folder? Is it that simple?

    Plugin Author boldthemes

    (@boldthemes)

    4 years, 4 months ago

    Hi,

    All the FAQs about our premium themes, can be find on Online documentation and Articles.

    Thread Starter Blue Collarhero

    (@blue-collarhero)

    4 years, 4 months ago

    Updated and went through the plugins 1 by 1. Still no luck. I can’t edit Icons, Separators and Buttons. I’ve cleared cache on my PC, cloudflare and tried on Edge, Chrome and other PCs.

    Anymore ideas?

    Thread Starter Blue Collarhero

    (@blue-collarhero)

    4 years, 4 months ago

    Just to confirm the error is still unresolved.

    Thread Starter Blue Collarhero

    (@blue-collarhero)

    4 years, 4 months ago

    Thank you for the update 4.1.7 to Bold Builder. I am now able to edit Separators however I’m still not able to update new or existing Buttons and Icons. Could you confirm that a fix is in the works please?

    Plugin Author boldthemes

    (@boldthemes)

    4 years, 4 months ago

    Hi @blue-collarhero

    Unfortunately, we weren’t able to recreate the mentioned issue in our environment with Buttons and Icons editing (checked with latest theme version and Bold Builder plugin).

    Also, we are to allowed to assist with premium themes here, so please consider contacting us via our support system for premium themes (since it could be that the update process is causing this). Thanks in advance for understanding.

    Thread Starter Blue Collarhero

    (@blue-collarhero)

    4 years, 4 months ago

    Done https://boldthemes.ticksy.com/ticket/2979498/

    Thread Starter Blue Collarhero

    (@blue-collarhero)

    4 years, 4 months ago

    Is there an issue with your premium support? I created a ticket but yet to get a response.

    Thread Starter Blue Collarhero

    (@blue-collarhero)

    4 years, 4 months ago

    Got tired of waiting for any meaningful response so I hired a team from https://my.fixed.net/ and they solved in the day.

    If anyone is reading this don’t bother renewing the Bold Page Builder premium support. They took my money, made the ticket private and never responded. I’ll happily change this post if they can offer me a refund. Very disappointed.

    Plugin Author boldthemes

    (@boldthemes)

    4 years, 4 months ago

    Hi @blue-collarhero

    We are very sorry for your disappointment. Our support have answered you in the first time in less than 24h, which we consider very good approach for our customers.

    Also, regarding refund – please feel free to request a refund for Premium theme, we will approve it – but also note that your obligation is to remove our premium theme from your site (about the rule read here and here or contact Envato team for more details/clarification).

    Cheers and have a good day 🙂

Viewing 12 replies - 1 through 12 (of 12 total)

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