Moderator
t-p
(@t-p)
Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message.
Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
Moderator
t-p
(@t-p)
Side note to @capcutapks ,
Please do not use the forums to promote your website or to solicit work. Thanks for the help but spreading your site link like that is spamming. If you want to help then please do here. Completely here, do not send people to your site as a reference. Moving support off site is not permitted. Please refer to the Forum Welcome for further information.
Thank you very much for your clear and detailed answers @t-p and @capcutapks.
I no longer have access to my admin panel. To deactivate all plugins I need to use either phpMyAdmin or FTP (e.g. FileZilla). I encountered errors connecting to either of these. “Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic)” (FileZilla). I hope the server administrator will be able to follow your recommended steps or help in other ways.
Best regards and thank you again,
Charles
Moderator
t-p
(@t-p)
I no longer have access to my admin panel.
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Hi @t-p,
Thank you again for your help.
This issue is now resolved.
Best regards,
Charles
The security warning was also resolved by updating the LE certificate.
