• Resolved Daniel

    (@hndezm13)


    Howdy,

    I don’t know when but something happened in my store page, It’s not displayed correctly, the size issmaller than the rest. I want to fix it without using a backup. I think this may be more common than I think, I appreciate the help of whoever has the answer.

    The web at this moment has maintenance mode, I can disable it when I know that someone wants to verify. Meanwhile I attach a screenshot of how the size was reduced and the gray color appeared.

    Screenshot: https://imgur.com/16G9MEb

    Thanks in advance and have a good month,
    Daniel.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Theme Author dylan ngo

    (@duongancol)

    Hi,
    Can you disable the maintenance mode?

    Thanks!

    Thread Starter Daniel

    (@hndezm13)

    Hi Dylan,
    Maintenance mode disabled!

    Theme Author dylan ngo

    (@duongancol)

    Hi Daniel,
    Can you enable debug mode to see what’s the error here?
    https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log

    You’re using Woostify Pro, so you can also contact us here directly

    Thanks!

    Thread Starter Daniel

    (@hndezm13)

    Thanks Dylan. I prefer to continue here, so other people in the future can also try to fix a similar error 🙂

    This’s Debug-log:

    [05-Feb-2022 16:48:06 UTC] PHP Fatal error:  Uncaught Error: Call to undefined method WP_Error::get_data() in /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/RestApi.php:64
    Stack trace:
    #0 /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(352): Automattic\WooCommerce\Blocks\RestApi->get_routes_from_namespace('wc/store')
    #1 /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(323): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->enqueue_data(Array)
    #2 /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(85): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->enqueue_assets(Array)
    #3 /home/u178952842/domains/frigoca.com/public_html/wp-includes/class-wp-block.php(255): Automattic\WooCommerce\Blocks\BlockTypes\AbstractB in /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/RestApi.php on line 64
    [05-Feb-2022 16:48:22 UTC] PHP Fatal error:  Uncaught Error: Call to undefined method WP_Error::get_data() in /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/RestApi.php:64
    Stack trace:
    #0 /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(352): Automattic\WooCommerce\Blocks\RestApi->get_routes_from_namespace('wc/store')
    #1 /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(323): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->enqueue_data(Array)
    #2 /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(85): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->enqueue_assets(Array)
    #3 /home/u178952842/domains/frigoca.com/public_html/wp-includes/class-wp-block.php(255): Automattic\WooCommerce\Blocks\BlockTypes\AbstractB in /home/u178952842/domains/frigoca.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/RestApi.php on line 64

    EDIT: (Please let me know if there’s any information that I should hide for security).

    • This reply was modified 4 years, 7 months ago by Daniel.
    Theme Author dylan ngo

    (@duongancol)

    Hi,
    Your error log shows the error comes from the WooCommerce block plugin.
    You can disable this plugin or contact the plugin author about this problem.
    It’s not related Woostify theme.
    I hope it helps.

    Thread Starter Daniel

    (@hndezm13)

    Hello Dylan,

    After contacting Woocommerce support and performing a test for plugins and themes conflicts, I discovered that the error appears when activating the “Woostify Pro” plugin. So the error is related Woostify apparently.

    “A conflict is an error or malfunction caused by two parts of code giving conflicting signals.”

    After reading that quote I remembered that the colors of the “add to cart” button seemed to be receiving code from two different places. I’m not sure if what I say is correct, the truth is that when you hover over the button, the background of the icon appears before the background of the rest of the button. (See the image: https://imgur.com/xmKtMrG).

    The latter is less important than the general error that the store page presents when activating the Woostify Pro plugin.

    I hope you can continue to help me solve it 🙁

    Theme Author dylan ngo

    (@duongancol)

    Hi,
    How did you set up your store page?
    I need to know to reproduce your issue here.

    Thanks!

    Thread Starter Daniel

    (@hndezm13)

    It was a normal set up, practically automatic when installing woocommerce. The store page worked perfectly for a while. I’m pretty sure after the last Woostify Pro plugin update I went into the customizer and maybe I did something that caused the error. Unfortunately I didn’t realize it at the time so I can’t be 100% sure that it was.

    I tried to see that everything was “normal” in the customizer and even made some changes to see if it fixed the error but nothing worked.

    I remember that at some point I tried to create a new store page using the Elementor builder but it caused a conflict with the store archive, so I deactivated it and left the page created by default with woocommerce.

    Theme Author dylan ngo

    (@duongancol)

    Hi Daniel,
    We tested WooCommerce block plugin here but couldn’t reproduce this issue.
    Because it’s related to Woostify Pro so I still recommend you contact us here
    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)

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