Hey @breirijke,
Thanks for reaching out about WooCommerce Customizer! I see you’re attempting to use this on a multilingual site. Based on your description here, it sounds like the settings you put in the Customizer are saving across both your English and Dutch sites.
What multilingual setup are you using on the site?
Cheers,
Benjamin
Yes you’re correct.
I have a Dutch site that’s translated in English by using WPML.The Theme is Generate Press. ( i’did build the site myself, but i’m not a tech wizz)
I can’t find anything in WPML for translating the customize plugin.
Brgds, Marijke
Hi @breirijke,
I’m afraid that this sounds like it’s most likely a compatibility issue with WPML. Looking for WooCommerce Customizer here at WPML’s website, I don’t see it listed as a compatible plugin with WPML:
https://wpml.org/documentation/plugins-compatibility/
This would be the responsibility of WPML to build in compatibility for multiple languages. As such, I’d recommend that you ask them to add this kind of support for WooCommerce Customizer:
https://wpml.org/forums/forum/english-support/
I’m sorry I don’t have better news for you here! Would you please let me know if you have any further questions?
Cheers,
Benjamin
Hi Marijke,
It has been a while since we heard from you, so I’m going to mark this topic as resolved.
If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.
Thanks,
Benjamin 🙂
thank you for asking, yes it has been solved just a few minutes ago.🙂
I found an earlier similar question on their site.
– – – below the solution they offered – –
I see these texts are part of the plugin options. This means that they’re stored in the database instead of inside plugin files (or po files). In order to translate them you should do the following:
1- Go to WPML>Strings Translation and click “Translate texts in admin screens »” link
2- You’ll see a page with a lot of options. Search the ‘wc_customizer_active_customizations” link and click it to expand all the saved options.
3- Select them by checking their checkboxes and click blue ‘Apply’ button
4- Go to WPML>Strings Translation. You should see these strings there now. Just translate them and check if the translations are appearing in Frontend.
I’ve also reported it to our Compatibility team so they can contact the plugin authors to be sure they include the required wpml specifications in their code to register these options automatically in Strings Translation.
– – – – – – – –
Maybe the last info might be helpful for your tech team.
Best regards,
Marijke
Wow @breirijke, thanks so much for sharing this solution! Great work! All the best to you, and don’t hesitate to reach out if any further questions come up with Customizer. 🙂
