Hi @barrycumming,
As a first step, to get a better understanding of your setup, could you please share a copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Also, can you send us your site’s logs? To find the generated logs, go to WooCommerce > Status > Logs. In the top right corner, open the drop-down and select the latest fatal error log, then click view to load it. Copy/paste the log into your response on this thread.
Best,
### WordPress Environment ###
WordPress address (URL): https://oyura.co.uk
Site address (URL): https://oyura.co.uk
WC Version: 6.1.1
REST API Version: ✔ 6.1.1
WC Blocks Version: ✔ 6.5.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.0.3
Log Directory Writable: ✔
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 64 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k
SUHOSIN Installed: –
MySQL Version: 8.0.28
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 6.1.1
WC Database Prefix: wp_
Total Database Size: 38.12MB
Database Data Size: 34.60MB
Database Index Size: 3.52MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 6.09MB + Index: 1.09MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 3.52MB + Index: 0.53MB + Engine InnoDB
wp_posts: Data: 23.44MB + Index: 0.33MB + Engine InnoDB
wp_redirection_404: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xcloner_scheduler: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
### Post Type Counts ###
acf-field: 9
acf-field-group: 3
attachment: 248
cookielawinfo: 6
custom_css: 1
customize_changeset: 2
et_body_layout: 14
et_pb_layout: 15
et_template: 64
et_theme_builder: 1
jetpack_migration: 2
library: 26
nav_menu_item: 10
ocpostcarousel: 1
owl-carousel: 1
page: 19
popup: 5
popup_theme: 9
post: 5
product: 7
revision: 1378
sa_slider: 2
saswp: 1
shop_coupon: 5
shop_order: 28
wp_global_styles: 1
xlwcty_thankyou: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (23) ###
Advanced Custom Fields: by Delicious Brains – 5.11.4
Alphabetic Pagination: by Fahad Mahmood – 3.0.0
The SEO Framework: by The SEO Framework Team – 4.2.3
GDPR Cookie Consent: by WebToffee – 2.0.9
Divi Booster: by Dan Mossop – 3.7.2
DP Owl Carousel Pro: by DiviPlugins – 2.3.5
Font Awesome: by Font Awesome – 4.1.1
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10
List category posts: by Fernando Briano – 0.86.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.4
Maintenance: by WebFactory Ltd – 4.05
Popups for Divi: by divimode.com (Divi Marketplace) – 3.0.3
Product CSV Import Export (BASIC): by WebToffee – 2.1.6
Redirection: by John Godley – 5.2.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.93
Server IP & Memory Usage Display: by Apasionados
Apasionados del Marketing – 2.1.0
SVG Support: by Benbodhi – 2.3.21
WooCommerce Stripe Gateway: by WooCommerce – 6.1.0
WooCommerce Menu Cart: by WP Overnight – 2.10.4
WooCommerce: by Automattic – 6.1.1
XCloner - Site Backup and Restore: by watchful – 4.2.163
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7
### Inactive Plugins (1) ###
Popup Maker: by Popup Maker – 1.16.4
### Dropin Plugins (1) ###
maintenance.php: maintenance.php
### Settings ###
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #6 - /shop/
Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #9 - /my-account/
Terms and conditions: #107 - /terms-of-use/
### Theme ###
Name: Divi Child
Version: 1.0.0
Author URL: https://just-us.agency
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.14.7
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Action Scheduler ###
Complete: 87
Oldest: 2022-01-01 04:33:44 +0000
Newest: 2022-01-31 13:36:26 +0000
Pending: 1
Oldest: 2022-02-01 09:34:33 +0000
Newest: 2022-02-01 09:34:33 +0000
### Status report information ###
Generated at: 2022-01-31 13:50:42 +00:00
2022-01-18T09:43:24+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_total() on null in /home/beagle/public_html/oyura.co.uk/wp-content/themes/Divi/functions.php:263
Stack trace:
#0 /home/beagle/public_html/oyura.co.uk/wp-settings.php(546): include()
#1 /home/beagle/public_html/oyura.co.uk/wp-config.php(91): require_once('/home/beagle/pu...')
#2 /home/beagle/public_html/oyura.co.uk/wp-load.php(50): require_once('/home/beagle/pu...')
#3 /home/beagle/public_html/oyura.co.uk/wp-blog-header.php(13): require_once('/home/beagle/pu...')
#4 /home/beagle/public_html/oyura.co.uk/index.php(17): require('/home/beagle/pu...')
#5 {main}
thrown in /home/beagle/public_html/oyura.co.uk/wp-content/themes/Divi/functions.php on line 263
2022-01-18T09:43:24+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_total() on null in /home/beagle/public_html/oyura.co.uk/wp-content/themes/Divi/functions.php:263
Stack trace:
#0 /home/beagle/public_html/oyura.co.uk/wp-settings.php(546): include()
#1 /home/beagle/public_html/oyura.co.uk/wp-config.php(91): require_once('/home/beagle/pu...')
#2 /home/beagle/public_html/oyura.co.uk/wp-load.php(50): require_once('/home/beagle/pu...')
#3 /home/beagle/public_html/oyura.co.uk/wp-blog-header.php(13): require_once('/home/beagle/pu...')
#4 /home/beagle/public_html/oyura.co.uk/index.php(17): require('/home/beagle/pu...')
#5 {main}
thrown in /home/beagle/public_html/oyura.co.uk/wp-content/themes/Divi/functions.php on line 263
2022-01-18T09:44:24+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_total() on null in /home/beagle/public_html/oyura.co.uk/wp-content/themes/Divi/functions.php:262
Stack trace:
#0 /home/beagle/public_html/oyura.co.uk/wp-settings.php(546): include()
#1 /home/beagle/public_html/oyura.co.uk/wp-config.php(91): require_once('/home/beagle/pu...')
#2 /home/beagle/public_html/oyura.co.uk/wp-load.php(50): require_once('/home/beagle/pu...')
#3 /home/beagle/public_html/oyura.co.uk/wp-blog-header.php(13): require_once('/home/beagle/pu...')
#4 /home/beagle/public_html/oyura.co.uk/index.php(17): require('/home/beagle/pu...')
#5 {main}
thrown in /home/beagle/public_html/oyura.co.uk/wp-content/themes/Divi/functions.php on line 262
2022-01-18T09:44:24+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_total() on null in /home/beagle/public_html/oyura.co.uk/wp-content/themes/Divi/functions.php:262
Stack trace:
#0 /home/beagle/public_html/oyura.co.uk/wp-settings.php(546): include()
#1 /home/beagle/public_html/oyura.co.uk/wp-config.php(91): require_once('/home/beagle/pu...')
#2 /home/beagle/public_html/oyura.co.uk/wp-load.php(50): require_once('/home/beagle/pu...')
#3 /home/beagle/public_html/oyura.co.uk/wp-blog-header.php(13): require_once('/home/beagle/pu...')
#4 /home/beagle/public_html/oyura.co.uk/index.php(17): require('/home/beagle/pu...')
#5 {main}
thrown in /home/beagle/public_html/oyura.co.uk/wp-content/themes/Divi/functions.php on line 262
-
This reply was modified 4 years, 4 months ago by
Yui.
-
This reply was modified 4 years, 4 months ago by Yui. Reason: formatting
apolgies it says unable to process order but actually porcesses it
@barrycumming
This kind of problem is usually caused by a conflict with your theme or with another plugin.
The best way to determine this is to:
<ul>
<li>Temporarily switch your theme to <a href="https://www.woocommerce.com/storefront/" target="_blank">Storefront</a></li>
<li>Disable all plugins except for WooCommerce</li>
<li>Repeat the action that is causing the problem</li>
</ul>
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. <a href="https://docs.woocommerce.com/document/how-to-test-for-conflicts/">You can find a more detailed explanation on how to do a conflict test here.</a>
Hi there,
No problem at all.
Upon checking the error logs it seems to be related to Divi, since this forum is created for WooCommerce Core only, I recommend reaching out to the Divi Support Team directly at: https://www.elegantthemes.com/contact/.
Thank you.
