WooCommerce sending default template | WordPress.org

Resolved partaim
(@partaim)

4 years, 3 months ago

Hello there,

Hoping to fix the problem i have purchased the plug-in’s Premium version but nothing changed. When i send test emails everything seems to be ok, but when i try to make orders WooCommerce sends the default templates to customer mail address. I tried disabling the plug-ins one by one and got the same error.

Can somebody help me? Thank you!

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

angelagrey
(@angelagrey)

4 years, 3 months ago

Hi,

Thank you for reaching out to us and trying to figure out the compatibility issue. We appreciate that.
Can you contact us on our Support Forum for premium users instead? This Forum is for free users and it’s forbidden to exchange some information here, so we will struggle to figure out the problem.
Here is our Support Forum address: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Before you create a support ticket, make sure to:
Activate your plugin license on our system: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
Follow this guide to create a ticket: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/

Again, thank you for choosing our item.
Have a great day!
Best regard.

Thread Starter partaim
(@partaim)

4 years, 3 months ago

Hi,

thank you for your reply. I created a ticket as requested.

Thank you again!

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
2 participants
Last reply from: partaim
Last activity: 4 years, 3 months ago
Status: resolved