issues during checkout on moblie
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2 issues some people are getting no cart during checkout and some are having issues during checkout that when they go to fill in the address it goes back to the start of checkout and won’t let them finish. This is only on mobile devices. Storefront theme.
The page I need help with: [log in to see the link]
Viewing 8 replies - 1 through 8 (of 8 total)
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Hi @fzoid !
It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.### WordPress Environment ### WordPress address (URL): http://www.compactdiscount.com Site address (URL): http://www.compactdiscount.com WC Version: 6.1.0 REST API Version: ✔ 6.1.0 WC Blocks Version: ✔ 6.5.1 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.0.3 Log Directory Writable: ✔ WP Version: 5.8.3 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.4.27 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1l-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.1.0 WC Database Prefix: d10_ Total Database Size: 513.07MB Database Data Size: 428.90MB Database Index Size: 84.17MB 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0.00MB + Engine MyISAM d10_yoast_seo_meta: Data: 0.21MB + Index: 0.21MB + Engine MyISAM d10_zi2_conf: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_purchases_lines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_receipts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_receipts_lines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_sales: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_sales_lines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_shipments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM d10_zi2_shipments_lines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### amn_om: 2 amn_wpforms-lite: 2 attachment: 37219 custom_css: 6 customize_changeset: 18 elementor_library: 2 groovy_menu_preset: 1 jetpack_migration: 2 jp_img_sitemap: 16 jp_img_sitemap_index: 1 jp_sitemap: 1 jp_sitemap_master: 1 mc4wp-form: 1 nav_menu_item: 29 nw-item: 3 page: 17 post: 3 product: 35184 revision: 515 shop_coupon: 4 shop_order: 1962 shop_order_refund: 127 wpforms: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (23) ### FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.15.0 The SEO Framework: by The SEO Framework Team – 4.2.2 Code Snippets: by Code Snippets Pro – 2.14.3 Disable Comments: by WPDeveloper – 2.3.2 Fluid Checkout for WooCommerce: by Fluid Checkout – 1.4.3 Jetpack: by Automattic – 10.5 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6 Real-Time Find and Replace: by Marios Alexandrou – 4.0.2 SiteGround Optimizer: by SiteGround – 6.0.5 Storefront Top Bar: by Wooassist – 1.1.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.1 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.18 Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.1 Shipping Method Display Style for WooCommerce: by theDotstore – 3.7.4 Show Stock for WooCommerce: by Bright Plugins – 1.0.2 WooCommerce Extra Product Sorting Options: by SkyVerge – 2.9.0 WooCommerce Stripe Gateway: by WooCommerce – 6.0.0 WooCommerce Menu Cart: by Jeremiah Prummer Ewout Fernhout – 2.10.3 WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.12.1 WooCommerce Shipping & Tax: by WooCommerce – 1.25.20 WooCommerce: by Automattic – 6.1.0 WP Call Button: by Syed Balkhi – 1.3.0 WPForms Lite: by WPForms – 1.7.2 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### object-cache.php: Memcached ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: ❌ Page visibility should be public Cart: #6 - /cart Checkout: #7 - /checkout My account: #8 - /my-account Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Child Version: 2.4.5.1554047711 Author URL: https://woocommerce.com/ Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 3.9.1 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ✔ ### Templates ### Overrides: storefront-child/woocommerce/emails/customer-invoice.php ### Action Scheduler ### Complete: 4,858 Oldest: 2021-12-28 17:29:27 -0500 Newest: 2022-01-17 19:05:44 -0500 Failed: 1,988 Oldest: 2021-07-18 18:03:48 -0400 Newest: 2021-07-26 20:00:37 -0400 Pending: 15 Oldest: 2022-01-17 19:05:51 -0500 Newest: 2022-01-24 13:12:38 -0500 ### Status report information ### Generated at: 2022-01-17 19:43:45 -05:00Still have the problem.
Hi there!
I did a test on your site, and I was able to see the same issue. I recommend a conflict test at this moment.
* Temporarily deactivate all plugins except WooCommerce.
* Try to reproduce the problem again. If the issue is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
* Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
* For more detailed instructions, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).Also, I would suggest starting this process with the
Fluid Checkout for WooCommerce: by Fluid Checkout – 1.4.3; I suspect this plugin is causing a conflict.Please let us know how that goes.
Fluid Checkout seems to be the problem plugin. I tried that first before removing all the plugins. Thank you very much for your help
Hi @fzoid 👋
We appreciate you sharing this update with us 🙂
I recommend that you report the matter to the authors of the Fluid Checkout plugin if you want to use its functionality.
If anything else comes up, please feel free to create a new topic.
I did let the people at Fluid Checkout know about the issue. I hope they fix the problem which I would say is a serious problem.
Hi @fzoid,
Indeed, hopefully they can get that fixed ASAP!
I’ll go ahead and mark this post as resolved now. If you have any further questions or need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.
Thank you!
Viewing 8 replies - 1 through 8 (of 8 total)
The topic ‘issues during checkout on moblie’ is closed to new replies.
