New Popups Not Working

  • Resolved willbluevase

    (@willbluevase)


    4 years, 4 months ago

    I’ve been adding the popup class ID for the NEW STAFF (last 4) but it just links to the homepage. No popup is coming up, even though it’s the exact same format as the first few staff.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter willbluevase

    (@willbluevase)

    4 years, 4 months ago

    For example: for staff member June Wong.

    Duplicated a previous popup in the popup builder and added her information

    Went into the plain text of the flipbox on the page and replaced the old class id with the new one for her popup.

    When clicked, just links back to homepage??

    Sygnoos Support

    (@sygnoossupport)

    4 years, 4 months ago

    Dear @willbluevase ,

    Thanks for reaching out.
    We checked the website and when the mentioned sentences of the image were clicked, the popup appeared:
    See screenshots below:

    https://prnt.sc/26fkohj

    https://prnt.sc/26fkooh

    May we know if you fixed the issue or we are checking in the wrong place?

    Best,
    Popup Builder Team

    Thread Starter willbluevase

    (@willbluevase)

    4 years, 4 months ago

    Hi there!

    We reached out to an external developer and were able to find a fix.

    When I duplicated previous popups for the new staff I didn’t realise that I would have to reassign the display rule to everywhere.

    That fixed the issue.

    Cheers, Will

    Sygnoos Support

    (@sygnoossupport)

    4 years, 4 months ago

    Dear @willbluevase,

    Thanks a lot for letting us know the issue is solved now.
    Feel free to contact us anytime you need assistance.

    Best Regards,
    Popup Builder Team

Viewing 4 replies - 1 through 4 (of 4 total)

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