Can’t export user by e-mail

Resolved justmeandmyself
(@justmeandmyself)

4 years, 3 months ago

Hi,

I’m trying to export specific users by their user eMail but it won’t work. I also get any suggestions when I’m trying to find some of my users in the database. In the explanation video you get suggestions as soon you type the email adress in. I don’t. Why?

Much regards
Max

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author

(@webtoffee)

Can you please check if there are any errors in the console screen of the export page? If yes, then please share the screenshot of it and share the fatal error log.

Thread Starter

justmeandmyself

(@justmeandmyself)

4 years, 3 months ago

Hi,

I will test it and come back to this threat in some days.

It could also be very well a security setting of my hosting provider, which I didn’t thought of before.

Plugin Author

WebToffee

(@webtoffee)

4 years, 3 months ago

Hi @justmeandmyself,

Can you please share the site health info? You can copy it from Tools>Site health>Info>Copy site info to clipboard.

Thread Starter

justmeandmyself

(@justmeandmyself)

4 years, 3 months ago

Yes:


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version: 5.8.3
site_language: de_DE
user_language: de_DE
timezone: Europe/Berlin
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https_status: true
multisite: false
user_registration: 0
blog_public: 1
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dotorg_communication: true

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uploads_path: /var/www/vhosts/my-domain/httpdocs/wp-content/uploads
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Gravity Forms Signature Add-On: version: 4.1, author: Gravity Forms, Automatische Aktualisierungen deaktiviert
Gravity Forms User Registration Add-On: version: 4.9, author: Gravity Forms, Automatische Aktualisierungen deaktiviert
Gravity PDF: version: 6.1.0, author: Gravity PDF, Automatische Aktualisierungen deaktiviert
Gravity Perks: version: 2.2.7, author: Gravity Wiz, Automatische Aktualisierungen deaktiviert
Insert or Embed Articulate Content into WordPress Premium: version: 5.88, author: Brian Batt, Automatische Aktualisierungen deaktiviert
LayerSlider WP: version: 6.9.2, author: Kreatura Media (latest version: 7.0.7), Automatische Aktualisierungen deaktiviert
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Loco Translate: version: 2.5.6, author: Tim Whitlock (latest version: 2.5.7), Automatische Aktualisierungen deaktiviert
Magic Tooltips For Gravity Forms: version: 2.0.41, author: Magic Tooltips (latest version: 2.0.42), Automatische Aktualisierungen deaktiviert
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Nav Menu Roles: version: 2.0.1, author: Kathy Darling, Automatische Aktualisierungen deaktiviert
Ninja Popups: version: 4.7.0, author: ArsCode, Automatische Aktualisierungen deaktiviert
Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), Automatische Aktualisierungen deaktiviert
Shariff Wrapper: version: 4.6.7, author: Jan-Peter Lambeck & 3UU, Automatische Aktualisierungen deaktiviert
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Stream: version: 3.8.2, author: XWP, Automatische Aktualisierungen deaktiviert
Tin Canny Reporting for LearnDash: version: 4.0.6, author: Uncanny Owl, Automatische Aktualisierungen deaktiviert
Topic Progression Using Storyline/Captivate for LearnDash: version: 1.2.2, author: Discover eLearning Ltd, Automatische Aktualisierungen deaktiviert
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Uncanny Automator Pro: version: 3.5, author: Uncanny Owl, Automatische Aktualisierungen deaktiviert
Uncanny Toolkit for LearnDash: version: 3.6.1, author: Uncanny Owl, Automatische Aktualisierungen deaktiviert
Uncanny Toolkit Pro for LearnDash: version: 3.7.11, author: Uncanny Owl, Automatische Aktualisierungen deaktiviert
User Role Editor: version: 4.61, author: Vladimir Garagulya, Automatische Aktualisierungen deaktiviert
Wordfence Security: version: 7.5.7, author: Wordfence, Automatische Aktualisierungen deaktiviert
WordPress Editorial Calendar: version: 3.7.11, author: Colin Vernon, Justin Evans, Joachim Kudish, Mary Vogt, and Zack Grossbart, Automatische Aktualisierungen deaktiviert
WP Live Scraper Pro: version: 1.1, author: Allyson Rico, Robert Macchi, Automatische Aktualisierungen deaktiviert
WP Rocket: version: 3.10.6, author: WP Media, Automatische Aktualisierungen deaktiviert
Yoast Duplicate Post: version: 4.3, author: Enrico Battocchi & Team Yoast, Automatische Aktualisierungen deaktiviert
Yoast SEO: version: 17.9, author: Team Yoast, Automatische Aktualisierungen deaktiviert
Yoast SEO Premium: version: 16.2, author: Team Yoast (latest version: 17.9), Automatische Aktualisierungen deaktiviert

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Gravity Press Basic: version: 2.5, author: Ristretto Apps, Automatische Aktualisierungen deaktiviert
MemberPress Basic: version: 1.7.4, author: Caseproof, LLC, Automatische Aktualisierungen deaktiviert
Query Monitor: version: 3.8.1, author: John Blackbourn (latest version: 3.8.2), Automatische Aktualisierungen deaktiviert
Ultimate Nofollow: version: 1.4.8, author: 5fifty, Automatische Aktualisierungen deaktiviert
User Switching: version: 1.5.8, author: John Blackbourn & contributors, Automatische Aktualisierungen deaktiviert
WordPress Users & WooCommerce Customers Import Export(BASIC): version: 2.2.4, author: WebToffee (latest version: 2.2.5), Automatische Aktualisierungen deaktiviert
WP DSGVO Tools (GDPR): version: 3.1.28, author: legalweb, Automatische Aktualisierungen deaktiviert

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Thread Starter

justmeandmyself

(@justmeandmyself)

4 years, 3 months ago

For the new site which is the relaunch, I could’t select users by their emails either:


### wp-core ###

version: 5.8.3
site_language: de_DE
user_language: de_DE
timezone: +01:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: undefined
environment_type: production
user_count: 13
dotorg_communication: true

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wordpress_path: /var/www/vhosts/my-domain/dev.my-domain
wordpress_size: 3,02 GB (3245954926 bytes)
uploads_path: /var/www/vhosts/my-domain/dev.my-domain/wp-content/uploads
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themes_path: /var/www/vhosts/my-domain/dev.my-domain/wp-content/themes
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plugins_path: /var/www/vhosts/my-domain/dev.my-domain/wp-content/plugins
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advanced-cache.php: true
maintenance.php: true

### wp-active-theme ###

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author: Peter Carqueville, Max Korn
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theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, widgets, menus
theme_path: /var/www/vhosts/my-domain/dev.my-domain/wp-content/themes/astra-child
auto_update: Aktiviert

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name: Astra (astra)
version: 3.7.6
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
theme_path: /var/www/vhosts/my-domain/dev.my-domain/wp-content/themes/astra
auto_update: Aktiviert

### wp-plugins-active (60) ###

Advanced Custom Fields: version: 5.11.4, author: Delicious Brains, Automatische Aktualisierungen aktiviert
Advanced Custom Fields PRO: version: 5.11.4, author: Delicious Brains, Automatische Aktualisierungen aktiviert
Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic, Automatische Aktualisierungen aktiviert
All-in-One WP Migration: version: 7.52, author: ServMask, Automatische Aktualisierungen aktiviert
All-in-One WP Migration Unlimited Extension: version: 2.42, author: ServMask, Automatische Aktualisierungen aktiviert
Astra Pro: version: 3.6.5, author: Brainstorm Force, Automatische Aktualisierungen aktiviert
Borlabs Cookie - Cookie Opt-in: version: 2.2.42, author: Benjamin A. Bornschein, Borlabs (latest version: 2.2.43), Automatische Aktualisierungen aktiviert
Classic Editor: version: 1.6.2, author: WordPress Contributors, Automatische Aktualisierungen aktiviert
Customizer Search: version: 1.1.6, author: Brainstorm Force, Automatische Aktualisierungen aktiviert
Custom Post Type UI: version: 1.10.1, author: WebDevStudios, Automatische Aktualisierungen aktiviert
Duplicate Page: version: 4.4.7, author: mndpsingh287, Automatische Aktualisierungen aktiviert
Dynamic.ooo - Dynamic Content for Elementor: version: 2.2.11, author: Dynamic.ooo, Automatische Aktualisierungen aktiviert
DynamicConditions: version: 1.5.1, author: RTO GmbH, Automatische Aktualisierungen aktiviert
Elementor: version: 3.5.3, author: Elementor.com, Automatische Aktualisierungen aktiviert
Elementor Pro: version: 3.5.2, author: Elementor.com, Automatische Aktualisierungen aktiviert
Element Pack Pro: version: 5.14.1, author: BdThemes (latest version: 5.15.1), Automatische Aktualisierungen aktiviert
FooBox Image Lightbox (Premium): version: 2.7.16, author: FooPlugins, Automatische Aktualisierungen aktiviert
GP Auto Login: version: 2.2.1, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
GP Better User Activation: version: 1.2.5, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
GP Easy Passthrough: version: 1.9.9, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
GP Populate Anything: version: 1.1.14, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
GP Post Content Merge Tags: version: 1.3.3, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
GP Preview Submission: version: 1.3.8, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
GP Read Only: version: 1.9.5, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
GP Terms of Service: version: 1.4, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
Gravity Forms: version: 2.5.16, author: Gravity Forms, Automatische Aktualisierungen deaktiviert
Gravity Forms CleverReach Add-On: version: 1.7, author: Gravity Forms, Automatische Aktualisierungen aktiviert
Gravity Forms User Registration Add-On: version: 4.9, author: Gravity Forms, Automatische Aktualisierungen aktiviert
Gravity Perks: version: 2.2.7, author: Gravity Wiz, Automatische Aktualisierungen aktiviert
GravityView: version: 2.13.4, author: GravityView (latest version: 2.14.0.1), Automatische Aktualisierungen aktiviert
GravityView - Gravity Forms Import Entries: version: 2.2.5, author: GravityView, Automatische Aktualisierungen aktiviert
GravityView Inline Edit: version: 1.4.4, author: GravityView, Automatische Aktualisierungen aktiviert
Groundhogg: version: 2.5.7.9, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Groundhogg - Advanced Email Preferences: version: 1.0.8, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Groundhogg - Advanced Features: version: 2.2.8, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Groundhogg - Conditional Funnel Logic: version: 1.0.6, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Groundhogg - Custom Field Management: version: 1.3, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Groundhogg - Elementor Integration: version: 2.0.6, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Groundhogg - Gravity Forms Integration: version: 2.0.6.1, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Groundhogg - Helper: version: 1.0.5, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Groundhogg - LearnDash Integration: version: 2.3, author: Groundhogg Inc., Automatische Aktualisierungen aktiviert
Imagify: version: 1.10, author: WP Media, Automatische Aktualisierungen aktiviert
Import and export users and customers: version: 1.19.1.4, author: codection, Automatische Aktualisierungen deaktiviert
JetElements For Elementor: version: 2.5.6, author: Crocoblock (latest version: 2.6.1), Automatische Aktualisierungen aktiviert
JetEngine: version: 2.7.8, author: Crocoblock (latest version: 2.10.3), Automatische Aktualisierungen aktiviert
LearnDash LMS: version: 3.6.0.2, author: LearnDash (latest version: 3.6.0.3), Automatische Aktualisierungen aktiviert
Loco Translate: version: 2.5.7, author: Tim Whitlock, Automatische Aktualisierungen aktiviert
Maintenance: version: 4.05, author: WebFactory Ltd, Automatische Aktualisierungen aktiviert
Manage Notification E-mails: version: 1.8.2, author: Virgial Berveling, Automatische Aktualisierungen aktiviert
Site Kit by Google: version: 1.49.0, author: Google, Automatische Aktualisierungen aktiviert
SVG Support: version: 2.3.21, author: Benbodhi, Automatische Aktualisierungen aktiviert
Tin Canny Reporting for LearnDash: version: 4.0.5, author: Uncanny Owl (latest version: 4.0.6), Automatische Aktualisierungen aktiviert
Ultimate Addons for Elementor: version: 1.36.1, author: Brainstorm Force, Automatische Aktualisierungen aktiviert
Uncanny Automator: version: 3.5.2, author: Uncanny Automator, Uncanny Owl, Automatische Aktualisierungen aktiviert
Uncanny Automator Pro: version: 3.3, author: Uncanny Owl (latest version: 3.5), Automatische Aktualisierungen aktiviert
Uncanny Toolkit for LearnDash: version: 3.6.1, author: Uncanny Owl, Automatische Aktualisierungen aktiviert
Uncanny Toolkit Pro for LearnDash: version: 3.7.10, author: Uncanny Owl (latest version: 3.7.11), Automatische Aktualisierungen aktiviert
User Role Editor: version: 4.61, author: Vladimir Garagulya, Automatische Aktualisierungen aktiviert
Wordfence Security: version: 7.5.7, author: Wordfence, Automatische Aktualisierungen aktiviert
Yoast SEO Premium: version: 11.5, author: Team Yoast, Automatische Aktualisierungen aktiviert

### wp-plugins-inactive (4) ###

Design Upgrade for LearnDash: version: 2.10.2, author: Escape Creative, Automatische Aktualisierungen aktiviert
Design Upgrade Pro for LearnDash: version: 2.17.2, author: Escape Creative, Automatische Aktualisierungen aktiviert
LearnDash LMS - Elementor: version: 1.0.3, author: LearnDash, Automatische Aktualisierungen aktiviert
WP Rocket: version: 3.9.0.5, author: WP Media, Automatische Aktualisierungen aktiviert

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-13 https://imagemagick.org
imagick_version: 3.6.0
file_uploads: File uploads is turned off
post_max_size: 2048M
upload_max_filesize: 2048M
max_effective_size: 2 GB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 39 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 6144
	imagick::RESOURCETYPE_MAP: 39 GB
	imagick::RESOURCETYPE_MEMORY: 19 GB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.38.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.27 64bit
php_sapi: fpm-fcgi
max_input_variables: 5000
time_limit: 600
memory_limit: 1024M
max_input_time: 600
upload_max_filesize: 2048M
php_post_max_size: 2048M
curl_version: 7.29.0 NSS/3.53.1
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.36-log-cll-lve
client_version: mysqlnd 7.4.27

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/my-domain/dev.my-domain/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/my-domain/dev.my-domain/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### google-site-kit ###

version: 1.49.0
php_version: 7.4.27
wp_version: 5.8.3
reference_url: https://dev.my-domain
amp_mode: no
site_status: not-connected
user_status: not authenticated
verification_status: not-verified
connected_user_count: none
active_modules: site-verification, search-console, pagespeed-insights
required_scopes: 
	openid: ⭕
	https://www.googleapis.com/auth/userinfo.profile: ⭕
	https://www.googleapis.com/auth/userinfo.email: ⭕
	https://www.googleapis.com/auth/siteverification: ⭕
	https://www.googleapis.com/auth/webmasters: ⭕
capabilities: 
	googlesitekit_authenticate: ✅
	googlesitekit_setup: ✅
	googlesitekit_view_posts_insights: ⭕
	googlesitekit_view_dashboard: ⭕
	googlesitekit_view_module_details: ⭕
	googlesitekit_manage_options: ⭕
enabled_features: 
	dashboardSharing: ⭕
	ideaHubModule: ⭕
	serviceSetupV2: ⭕
	swgModule: ⭕
	userInput: ⭕
	unifiedDashboard: ⭕
search_console_property: none

Plugin Author

WebToffee

(@webtoffee)

4 years, 3 months ago

Hi @justmeandmyself,

We have fixed this issue in the latest version. Please update the plugin to the latest version(2.2.6) and try again.

Thread Starter

justmeandmyself

(@justmeandmyself)

4 years, 3 months ago

Wow, thank you. I will try it out now!

Thread Starter