Google 5xx error

  • Resolved pnilz

    (@pnilz)


    4 years, 4 months ago

    We received an alert from Google about a 5xx error on the site. We checked with our host who said this:

    “…Therefore we went ahead and added your site to our own Google Console. When we clicked on the details we saw that there was one error for this page:

    https://www.astrodynamics.net/comment-subscriptions/?srp=16872&srk=d631af61835e6f4558f45fae0a3a4720&sra=s&srsrc=f

    That’s some kind of comments page related to the Subscribe to Comments Reloaded plugin you have installed on the site. Google also requested lots of other similar URL’s like:

    https://www.astrodynamics.net/comment-subscriptions/?srp=19877&srk=d631af61835e6f4558f45fae0a3a4720&sra=s&srsrc=f

    Your website returned 404 not found results for those rather than a 500 error. However none of these appear to valid pages or an important part of your site so you can ignore them.

    It looks like the srp=16872 post generated an error because the post with ID 16872 in the database is an attachment rather than a normal post. The Subscribe to Comments Reloaded plugin doesn’t appear to be able to handle those cases properly.

    If you need that plugin, you should write to the authors and explain the issue and hope the release an update which includes a fix.”

    Is there anything you can do to fix this?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WPKube

    (@wpkube)

    4 years, 4 months ago

    Hi @pnilz

    Those URLs are for the “subscribe without comment” functionality. They’re below the comment form where the checkbox for subscription is. The “You can also subscribe without commenting.” part.

    By default the “comment-subscriptions” page “tells” Google not to be indexed.

    But I see something wrong is going on with that because they’re taking to a “500 internal server error” page instead of showing what’s supposed to show.

    And the regular subscription management page returns a 404, so it might be related because it’s the same page used.

    Can you try the following:

    • Go to WP Admin > StCR > Management Page
    • Set “Virtual management page” to “No” and save changes
    • Go to WP admin > Pages > Add New and create a page called Comment subscriptions, the permalink should be comment-subscriptions
    • For the content of the page add [stcr_management_page]

    Once you do that let me know so I can check it again.

    • This reply was modified 4 years, 4 months ago by WPKube.
    Thread Starter pnilz

    (@pnilz)

    4 years, 4 months ago

    Hi! Thank you for getting back to me. I’ve followed the instructions you gave me if you would please check to see if that fixed it. Thanks!

    Plugin Author WPKube

    (@wpkube)

    4 years, 3 months ago

    Yeah, that fixes the 404 - not found and 500 - internal server error.

    Now, since it’s a regular page now the SEO rules are applied by Yoast SEO plugin.

    Go to edit that page, scroll down to the Yoast SEO settings. At the end you’ll see “Advanced”, click that to expand the options.

    For the “Allow search engines to show this page in search results” select “No”. And below that option is “Should search engines follow links on this page?” also set that to “No”.

    Thread Starter pnilz

    (@pnilz)

    4 years, 3 months ago

    Done! Thank you so much!

    Plugin Author WPKube

    (@wpkube)

    4 years, 3 months ago

    You’re welcome.

Viewing 5 replies - 1 through 5 (of 5 total)

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