Cant Acesss Dashboard | Our server cannot access your shop domain.

  • Resolved lewisblakey

    (@lewisblakey)


    4 years, 2 months ago

    I have a fresh install of wordpress with minimal plugins installed. Hosted on a hostinger hosting plan. No firewall (such as cloudflare) to my knowledge but I’m having issues when trying to access the Judge.me WordPress dashboard panel.

    This is the error message:

    Our server cannot access your shop domain. Please note you need a working domain (no localhost) that is accessible from the internet and is not password-protected.

    Note: Currently we do not support wordpress setup in a sub-directory (eg: yourdomain.com/shop/, only root domain is support. Eg: yourdomain.com or shop.yourdomain.com

    Check your setting, hosting or cloudflare to whitelist the /wp-json/* urls, it is needed for our system to contact your shop.

    Ive gone through this article: https://support.judge.me/support/solutions/articles/44001923062–our-server-cannot-access-your-shop-domain-error-i-can-t-install-the-plugin-in-the-shop and still nothing.

    Any ideas please? @judge.Me Devs please help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • patrickjudgeme

    (@patricckk)

    4 years, 2 months ago

    Hello there,

    I couldn’t see the page you need help with because the link is not correct: http://../wp-admin/admin.php?page=judgeme

    However, can you check on whether your WordPress has enabled the REST API yet? You can check if the REST API has been published or not by adding the /wp-json after the site URL (when not logged in). For example, yourstore.com/wp-json. After enabling the REST API, in most of the cases it will work!

    As Judge.me plugin needs to connect to your store via WordPress REST API so it won’t be able to work if the REST API is disabled.

Viewing 1 replies (of 1 total)

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