Product name showing as NULL

  • Resolved walstice

    (@walstice)


    4 years, 2 months ago

    Hello, congratulations on the plugin, it seems really amazing. We are evaluating the idea to buy the pro version for our multisite.

    Beside this, we are encountering a small issue:

    When an admin is modifying the stock quantity of a product through a third party plugin (like “YITH Product Bulk Editing” or any other), then the log shows a record like this:

    Changed the stock quantity of the product NULL to 3.
Product ID: NULL
Product status: NULL

    Instead of

    Changed the stock quantity of the product AWESOME CHAIR to 4.
Product ID: 24324
Product status: published
Previous quantity: 3

    As we have few thousands SKUs we can’t use Woocomemrce traditional admin product list to update our stock, so we rely on third party plugins.

    Is there any setting where we can enable logs from third party plugins for stock management or any fix to this issue?

    Thank you very much in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support robertabela

    (@robert681)

    4 years, 2 months ago

    Hello @walstice

    Thank you for your positive feedback. I am glad you like the plugin. Indeed, you need to enable a setting for the plugin to capture product changes done via “non-default means”.

    Can you please:

    1) Navigate to the Enable/Disable Events section in the plugin menu.
    2) Click on the WooCommerce > Products tabs.
    3) Scroll down to the Product stock changes section and enable the setting Log all stock changes
    4) Save the settings and try again.

    Can you please try and advise? Thank you.

    Thread Starter walstice

    (@walstice)

    4 years, 2 months ago

    Hi, thanks for your reply.

    Our plugin setup is about showing only logs of product stock changes by users, purchases, system and third party plugins. So we already set “Log all stock changes” since the beginning. The only events enabled are stock-related events.

    Everything works fine, except for two things:

    1) When, for example, I change the product name via a third party plugin (like “YITH Product Bulk Editing”), then I get an event with the following:

    Changed the stock quantity of the product NULL to 416.
Product ID: NULL
Product status: NULL

    In reality we did not change any quantity at all, we only changed its name.

    2) When we change quantity of a product via third party plugin we get the same event:

    Changed the stock quantity of the product NULL to 416.
Product ID: NULL
Product status: NULL

    We are using WooMultistore (multisite plugin for woocommerce, it syncs stock, titles, images etc.. among child-sites) so I suspect this might be the cause.

    Well I will debug it more following this line, I’ll update you in case.

    Thanks for your message,
    Best Regards.

    Plugin Support robertabela

    (@robert681)

    4 years, 2 months ago

    Thank you for your update @walstice

    Most or all of the third plugins you are using are Premium, so it is difficult for us to test. If possible, please send us a copy of the plugins for testing at support at wpwhitesecurity dot com.

    Even better, if you have a staging website please allow us access so we can look into your setup right away and see what we can do. DO NOT SHARE any login details here. Please contact us at support at wpwhitesecurity dot com and we will send you some information on how to share access to a staging website.

    Looking forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)

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