Dear @mstudioil,
Thanks a lot for reaching out.
Can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Looking ahead to hearing from you soon.
Best,
Popup Builder Team
Is it txt file?
It is small file (3kb)
I can send it with email
Dear @mstudioil,
Thanks a lot for your reply.
You can share the file here in this communication or send it via support@popup-builder.com.
Will look forward to receive it soon.
Thanks a lot,
Popup Builder Team
I sent email with the title “Bad layout on RTL site”
it also has link to this topic
Dear @mstudioil,
Thanks a lot for letting us know you have contacted us via email.
So we will go on with communication there.
Thanks,
Popup Builder Team
I still having problem with the layout
Dear @mstudioil ,
Thanks for the update.
Just wanted to inform you, that we are aware of the issue and it is added to our bug list.
Once we investigate the issue, we will get back to you with the update.
Best,
Popup Builder Team
Thanks, hope it will be fix soon.
The plugin is nice but I can’t work with it because of this bug.
Dear @mstudioil ,
Thanks for the positive feedback.
We are doing our best to solve it as soon as possible.
Best,
Popup Builder Team
Dear @mstudioil ,
Hope you are fine.
We are back with some great news.
The issue with the layout of the plugin in RTL websites is solved with the latest update of the free version of the plugin.
Please, update the plugin to the 4.1.8 version, and after clearing the cache check again.
Thanks,
Popup Builder Team
Thanks, I will update the plugin in my sites
Dear @mstudioil ,
You are welcome 🙂
If anything else comes up, please, let us know.
Thanks,
Popup Builder Team
