No shipping rates showing

  • Resolved jleung1994

    (@jleung1994)


    4 years, 3 months ago

    Hi,

    API Connection Status is OK
    but NOT displaying any shipping quote (except for fallback cost)

    Same situation for live site and XAMPP
    Please advice

    I have custom coded some formula for rates and zone in child-theme functions.php but should not affect the plugin from adding a new FedEx shipping rate from FedEx API. I would like to use actual FedEx quotes from API and discontinue my formula for estimated rates.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    4 years, 3 months ago

    Hi there,
    thank you for your inquiry.

    To investigate the problem I will need additional information.

    Please enable debug mode for the FedEx plugin. To do this go to Woocommerce > Settings > Shipping > FedEx and mark the checkbox next to Enable debug mode option. As a result, you will see two custom messages in checkout/cart pages: FedEx: API request and FedEx: API response. Use Copy to clipboard buttons in both of them and add outcomes here.

    Kind regards!

    Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    4 years, 3 months ago

    Hello,
    thank you for providing additional information.

    As the notification states, the main currency in your shop must be the same as the one set for a FedEx account. Otherwise the rates won’t show up.

    Multi-currency support is available in paid version of the plugin, however, we can’t discuss details its details in this forum.

    Kind regards,
    Greg

    Thread Starter jleung1994

    (@jleung1994)

    4 years, 2 months ago

    I see. Could you remove my API response code in my previous reply? I couldn’t edit my post. Otherwise pls delete this post. Thanks

    Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    4 years, 2 months ago

    Hello,
    Im sorry but unfortunately I can’t modify or delete the posts. In order to proceed you should contact WordPress repository representatives.

    Kind regards,
    Greg

    Thread Starter jleung1994

    (@jleung1994)

    4 years, 2 months ago

    how can I contact them?

    Plugin Support WojtekPS

    (@wojtekpyrgies)

    4 years, 2 months ago

    Hi @jleung1994 ,
    According to the WordPress Support Handbook, You need to go to the WordPress Slack Channel #forums, and there You can ask for help with your post.

    To learn more about Joining the WordPress team on Slack, please
    use this link https://make.wordpress.org/chat/

    Kind regards,
    Wojtek

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘No shipping rates showing’ is closed to new replies.