Can’t change status

  • Resolved eswiderski

    (@eswiderski)


    4 years, 5 months ago

    I previously turned a popup off and now I can’t turn it back on. On the “All popups” page, there is a status toggle for each popup listed.

    Image 1

    When I try to turn it on, the switch flips but the setting doesn’t “stick” (if I refresh the page, the toggle is off again). In the console, I get the error in red when I click on the toggle.

    Image 2

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  • Sygnoos Support

    (@sygnoossupport)

    4 years, 5 months ago

    Dear @eswiderski,

    Thanks a lot for reaching out.

    Could you please navigate to All plugins->Installed plugins section, search for Popup Builder core plugin and deactivate it.
    Then, please reactivate it and try to enable the popup.

    Kindly ask you to try it and let us know if it worked for you or no.

    Thanks a lot,
    Popup Builder Team

Viewing 1 replies (of 1 total)

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