Hi @cytan!
Thanks for the screenshot!
The cause of this could be a conflict with your theme or with another plugin.
To be sure, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and repeating the action that is causing the problem. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how it goes for you!
Thread Starter
cytan
(@cytan)
hi
my site is running multisite network. only this subsite have this issue. All the subsites was OK just only this subsite having this issue.
Hi @cytan
As already suggested, you need to run a conflict test to find the cause. You can test this out on a staging site using a plugin like WP Staging.
If you are unable to resolve it even after completing the conflict test, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.
