Hi @killer777
First of all please check your WooCommerce orders and email settings. If all looks good then you may need to use an SMTP Server Plugin. Here’s a tutorial that has the steps laid out in detail.
I hope this helps!
Only the mail to Admin is not sent. Where exactly do I need to check this? I don’t want to make a complete change for this one issue.
Hi @killer777
I don’t see the email triggered for admin. Need assistance with this issue
Could you go to WooCommerce > Settings > Emails, and check if New Order is enabled?
Link to image: https://snipboard.io/X2tnui.jpg
If the New Order email is still not triggered, you’ll next want to run a test to determine if the issue is coming from a plugin/theme conflict. The best way to determine the cause of the issue is to temporarily switch your theme back to Storefront, disable all plugins except for WooCommerce, and place a test order. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Yes new email is enabled. I could see no issues with that. Will do the conflict test.
Please let us know how that goes for you!
Kindly notice that if you can’t do the test on your live site, we recommend creating a staging site using the WP Staging plugin.
We haven’t heard back from you in a while, so I’m marking this thread as resolved for now – we’ll be here if and/or when you are ready to continue.
Hey, so I tested and checked the logs. Seems the issue is with a particular payment method. So if customer opts this method, there’s no New Order email triggered even after the payment is done.
I checked the code and could see that the order status is directly updated to ‘Completed’ without coming to ‘Processing’. Could this be the reason and what do you propose to fix it?
Hi @killer777,
You can use PHP snippets to send the Completed order email notification to another recipient (i.e. admin email) other than the customer. Here are examples that you can explore:
https://www.businessbloomer.com/woocommerce-add-to-cc-bcc-order-email-recipients/
Since the issue seems to be coming from a particular payment plugin, I recommend that you get in touch with the plugin author directly, so that they can take a look and advise you accordingly.
Thanks.
Hi there,
We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.
