Checkout breaks

  • Resolved lalunecasa

    (@lalunecasa)


    4 years, 6 months ago

    Dear Customer Support

    I have your awesome plugin translated everything as I need but user can not finish checkout when website is in Arabic, it returning me to sign in page, when you switch to English you can complete checkout completely fine but in Arabic language you can not, I used Prisna Translation plugin it works fine but, it prevent dates selection in calendar so, I can not use. Please looking for your help.

    This problem is for a year your plugin.

    Sorry to tell.

    Best Regards
    Ibrahim

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Andrei

    (@andrei202)

    4 years, 6 months ago

    Hello there,

    Thanks for reaching out to us about your issue.

    Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

    ​​*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.

    Best Regards,

    Thread Starter lalunecasa

    (@lalunecasa)

    4 years, 6 months ago

    I did my dear but no use, I disabled all and activating one by one but still directing to sign in page but in English is not.

    Thread Starter lalunecasa

    (@lalunecasa)

    4 years, 6 months ago

    If I use other translation plug in it but it disabled me the date picker, while yours date picker is working but it will prevent to checkout page.

    Andrei

    (@andrei202)

    4 years, 5 months ago

    Hey there,

    I’m sorry for the long waiting time that you experienced.

    Please feel free to open a ticket here mentioning this conversation so we can have a better look at your issue.

    Best Regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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