Critical Error After Activation

  • Resolved gillyangelle

    (@gillyangelle)


    4 years, 5 months ago

    When I activate UM I get a critical error notice in the admin area and can’t access any of my tabs or see the front end of the website BUT other users/people can…it’s specific to my account. Help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 5 months ago

    Hi @gillyangelle

    Could you please check if there’s any PHP error log related to the UM activation? Please share them here so we can investigate.

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 5 months ago

    Hi @gillyangelle

    …This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    …Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

    badiro

    (@badiro)

    4 years, 5 months ago

    Hey @ampsupertramp,

    Honestly, the latest update didn’t help at all. My website was working perfectly using UM. When I run the 2.3.0 update, I lost all my Theme Layouts, Page Headers and Page Footers.
    I had to restore my website from a backup. Apparently, a conflict happened between Avada Theme and UM.
    Now, I am still getting the following message:
    Ultimate Member version 2.3.0 needs to be updated to work correctly.

    But honestly, I am afraid to run the update and see my website crash again. The URL to my website home page is: https://canadataxpro.com/

    Please advise.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 4 months ago

    Hi @badiro

    We have responded to your topic. Please check.

    REgards,

Viewing 4 replies - 1 through 4 (of 4 total)

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