How to get “On-Hold” Email to Send to Customer

  • Resolved wooq123

    (@wooq123)


    4 years, 3 months ago

    I’ve noticed some people were complaining about order on-hold emails being sent. In my situation, I have the plugin set to “authorize only” when an order is received. I would assume the plugin is supposed to send the “on-hold” email, but nothing is sent to the customer. I have to manually go in and send the email. Is there any plan to offer email configuration options in the plugin settings? I am confused why the plugin wouldn’t send an on-hold email when the order is received/placed with “on-hold” status.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter wooq123

    (@wooq123)

    4 years, 3 months ago

    I’ve tried changing from “authorize” to “capture” and no emails are being sent other than the “new order” email to the website admin. Under Woocommerce > Settings > Emails, I have all emails enabled, including “processing” and “on-hold”. No emails are being sent to the customer when an order is placed. Anyone else have this issue?

    • This reply was modified 4 years, 3 months ago by wooq123.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    4 years, 3 months ago

    Hi @wooq123,

    Thanks for bringing this up.
    You could remove the filter from line 136-146 from /plugins/woocommerce-paypal-payments/modules/ppcp-wc-gateway/src/WCGatewayModule.php to restore the On-Hold emails:
    https://github.com/woocommerce/woocommerce-paypal-payments/pull/173/commits/9e7b12f16b5ef3bf1979e663ac5a8affce5eac7c
    This filter was implemented as a temporary workaround as otherwise two emails were sent to the user (when the mode was set to Capture). But a recent update has improved the order status progression, making this filter pretty much redundant.
    It will probably be removed in one of our upcoming updates and I don’t see any harm in commenting it out.
    Without the filter, it should work as expected now.

    Kind regards,
    Niklas

    Thread Starter wooq123

    (@wooq123)

    4 years, 3 months ago

    Thanks Niklas, you’re awesome. I really appreciate the quick solution.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    4 years, 3 months ago

    Hi @wooq123,

    The filter will indeed be removed for the next update in early January as there is no more need for it, so I will mark this thread as resolved.
    Again, thanks for bringing it up.

    Kind regards,
    Niklas

Viewing 4 replies - 1 through 4 (of 4 total)

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