Dear @forusak,
Thanks a lot for reaching out.
May I ask you to share a screenshot with us showing the picture you described?
If there is any sensitive information and you would not like to share it here, you can contact us via support@popup-builder.com.
Thanks,
Popup Builder Team
Thread Starter
MarkJ
(@forusak)
Dear @forusak,
Thanks a lot for sharing the screenshot.
It is possible that the issue can be a result of the conflict between our plugin and one of the plugins or themes you have.
To figure that out, may we ask you to deactivate all the plugins you have and in case the issue is fixed, by activating the plugins one by one, locating which plugin causes the conflict.
With the same logic, please, try to check the conflict between our plugin and the installed themes.
However, we understand if you wouldn’t want to deactivate your plugins and switch themes on a production site, so it may be preferable that you set up a staging environment for your tests.
Some popular web hosts offer quick setups for a staging site so please contact your web host for assistance. If your web host does not offer staging sites, [this article](https://yoast.com/help/how-to-create-a-staging-environment-for-your-wordpress-site/) will help you create a staging site.
Please, keep us updated about the results.
Thanks,
Popup Builder Team
Thread Starter
MarkJ
(@forusak)
As I mentioned, I tried your plugin on clean install also. Means I installed wp on my local server. There were no plugin and only native theme.
We are having exactly the same issue with a multisite. We have tried a clean install and it is the same. The same website under multisite, the plugin is screwed.
Dear @forusak,
Thanks a lot for your reply.
Can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Thanks a lot,
Popup Builder Team
Dear @mgorlero,
Thanks a lot for reaching out.
Can you also send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Thanks a lot,
Popup Builder Team
Thread Starter
MarkJ
(@forusak)
@sygnoossupport it is not working, clicking download does nothing, and also there are no informations displayed
-
This reply was modified 4 years, 4 months ago by
MarkJ.
Same here, the plugin pages are scrambled, cannot download the information, and nothing is displayed.
Dear @forusak,
Thanks a lot for your reply.
Could you please contact us via support@popup-builder.com?
We will need more information to be shared to investigate the issue.
Thanks,
Popup Builder Team
Dear @mgorlero,
Thanks a lot for your reply as well.
Could you please contact us via support@popup-builder.com as well?
We will need more information to be shared to investigate the issue.
Thanks,
Popup Builder Team
Hi
Same problem for me too. The latest version installed on multisite (but I only have one site in the network) crashes everything.
I have disabled all plugins and theme, but the problem persists.
Solution?
Thank you very much
Dear @piodecimo,
Thanks a lot for reaching out.
The issue is transferred to development team and now is under investigation.
We will share any update here, as soon as receive any.
Thanks a lot,
Popup Builder Team
Dear @piodecimo , @mgorlero and @forusak ,
As promised, we are back with some good news.
Just wanted to inform you, that the reported issue is fixed with the latest update of the plugin.
Make sure to it to the 4.1.4 version, deactivate, and activate the plugin again, so it will function properly.
Please, let us know if that helped.
Thanks,
Popup Builder Team
