FATAL ERROR

  • Resolved lynne21

    (@lynne21)


    4 years, 4 months ago

    My Website stopped working with a Fatal Error Message. Below is the reason:

    Thank you for contacting Support and being a valued customer. I understand you are having trouble with your Website and I am more than happy to assist you with this. I went ahead and merged your email ticket into this one. It would have just resulted in you getting a reply back asking for verification and this one is already verified. So looking at your errors it appears your WordPress website has a plugin that's breaking things. Looks like wooCommerce. When I request a list of your plugins using the WordPress CLI I get this error which you may need for the developer:

[lynneb6@biz179 public_html]$ wp plugin list ---skip-plugins
Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Duplicate entry '74413' for key 'PRIMARY' in /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ in /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44
Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.

    A Woocommerce person in a different area told me to put it in here, he said it was caused from the following:

    Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Duplicate entry ‘74413’ for key ‘PRIMARY’ in

    I am not a computer programmer, so I need easy instructions on what to do now.

    Thank you
    Lynne

Viewing 6 replies - 1 through 6 (of 6 total)
  • Igor H

    (@ihereira)

    4 years, 4 months ago

    Hi there,

    Mostly this is related to some corrupted information in the database.

    As a first step be sure to make a full backup of your site and database, then you can restore the database to a previous state, when there were no errors.

    You can also ask your host to provide assistance restoring the database.

    This article explains an alternative solution.
    https://clicknathan.com/web-design/woocommerce-actionscheduler-table-error/

    A Woocommerce person in a different area told me to put it in here

    * I understand. Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

    * Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter lynne21

    (@lynne21)

    4 years, 4 months ago

    Hi Igor,

    This is all I get when I go to my website, a blank page with this message:

    Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Duplicate entry ‘74413’ for key ‘PRIMARY’ in /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action)) #3 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ in /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Abiola Ogodo

    (@oaoyadeyi)

    4 years, 4 months ago

    @lynne21

    With the help of your host, kindly follow the guide provided here my colleague: https://wordpress.org/support/topic/actionscheduler-error-unable-to-get-rid-of/#post-12021161

    Thread Starter lynne21

    (@lynne21)

    4 years, 4 months ago

    My host told me I needed to go through Woocommerce, because its their plugin causing the problem.

    Abiola Ogodo

    (@oaoyadeyi)

    4 years, 4 months ago

    @lynne21

    Since this error is from the database, you’ll need to follow the steps in the thread below to fix the error: https://wordpress.org/support/topic/actionscheduler-error-unable-to-get-rid-of/#post-12021161

    This is why i referred you to the hosting support in case you can’t do it yourself.

    As always, have a backup of your site and database before making any modifications

    Margaret S. woo-hc

    (@margaretwporg)

    4 years, 4 months ago

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 6 replies - 1 through 6 (of 6 total)

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