Protect this file not working

  • Resolved Dip Patel

    (@dippatel11)


    4 years, 5 months ago

    Hello Sir,

    I am getting this error when I am trying to protect any file from the media

    {"error": "This file is already protected. Please reload your page."}

    Also when I am trying to reload the page it will show me the same things again, can you please help me?

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WP Folio Team

    (@buildwps)

    4 years, 5 months ago

    Hi @dippatel11,

    Thanks for reaching out to us last night.

    At first glance, it looks like a caching or conflict issue.

    In order for us to assist you better, could you please provide us with the following information?

    • Full screenshots of what’s going on under Console and Network tabs when you protect files
    • The hosting you are using
    • Your active plugin list

    You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

    Looking forward to hearing from you.

    Thread Starter Dip Patel

    (@dippatel11)

    4 years, 5 months ago

    I sent an email regarding this.
    Please help me ASAP.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

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