Subscription Popup not working

Dear @lexodusk,

Thanks for reaching out.

Can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Also, could you please share screenshots showing setups in ” Display Rules” and “Events” sections, as well as a link to the website where the popup should trigger?

Best,
Popup Builder Team

Dear @lexodusk ,

Thanks a lot for the provided files.
So, we have checked those, and here is what we have found:

1. We can’t see any button called ”Discussion Guide” when checking this page:
https://www.superbookmalaysia.com/onlinesundayschool/
2. You do not have any ”Display Rule” and that is the reason, we couldn’t see any popup on the website, so, please, set an appropriate Display Rule for it:
https://prnt.sc/21jmyab
3. You have the on load popup event, which means, that the popup will appear, as soon as the website loads:
https://prnt.sc/21jn4nz

May I know if you want the popup to appear with the on load event or when the button is clicked?

Once you set a Display Rule and we can see the popup, we will make sure to check if the Redirect to URL option works or not.

Best,
Popup Builder Team

Dear @lexodusk,

Thanks a lot for your answer.

Could you please uninstall/reinstall the plugin and check if the options return.
Kindly ask you to take following step before uninstalling the plugin.
1. Navigate to Popup Builder->Settings.
2. Uncheck “Delete popup data”.
3. Save changes.

Please, try it and let me know if it helped.

Thanks,
Popup Builder Team