Error establishing a database connection

  • renz1234

    (@renz1234)


    4 years, 5 months ago

    all the desgin has been lost and left me with texboxes etc.
    All the design from elementor, themes, etc. lost, but the footer is still intact to some pages when I used my mobile cp.

    FYI
    database: phpmyadmin provided – cpanel
    I used a couple of plug ins
    The website contains woocommerce

    everytime I log in to the admin at website, it always gives me this ‘Error establishing a database connection’.

    The website suddenly acted different while I am presenting it to my bosses.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Liew Cheon-Fong

    (@lcf)

    4 years, 5 months ago

    It is web hosting (database server) error. Please check with your hosting provider support.

    Thread Starter renz1234

    (@renz1234)

    4 years, 5 months ago

    Thank you for your reply sir. We asked a couple of times our provider and they tend that the problem is not with them

    Liew Cheon-Fong

    (@lcf)

    4 years, 5 months ago

    I would suggest try another hosting provider

    Thread Starter renz1234

    (@renz1234)

    4 years, 5 months ago

    Hello, Liew. It seems the problem is caused by the plugins, i rename the ‘Plugins’ folder from my cpanel and it this is what it shows

    https://drive.google.com/drive/folders/1jnU4ot1YfDQf8p8D0vXGoJnRB0i1egHU?usp=sharing

    The woocommerce is not working since the renamed plugins folder is not recognized.

    I create a new folder and put there the woocommerce plugins and the other elementor but it still not being recognized and the website only shows me shortcodes and the designs are destroyed as well

    I hope you are familiar with this situation because I really need help, this is my company’s website though. Thanks in advanced!

Viewing 4 replies - 1 through 4 (of 4 total)

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