Hi Christoph,
Thanks for the message and thread regarding a 3DS confirmation pop-up. Are you using real card numbers in your testing or would you have Stripe in test mode?
I ask as 3DS confirmation would only appear if the card or issuing bank requires it. With Stripe you can put it in test mode, ideally on a staging copy of your site, to then use a test card number that would trigger a 3DS confirmation form. See those test numbers here. –> https://stripe.com/docs/testing#regulatory-cards
I hope this helps so far, let us know if you’ve got further questions. Thanks!
Hi Ryan,
Thank you for your quick response! The site is already running for 18 months and working fine. We processed a lot of orders but in the last time we recognized that some payments do not work properly. I looked into it and could reproduce the problem. If a 3DS2 fullfillment is required the necessary box/iframe/popup never shows up. The order is not fulfilled :(.
I hope this description helps?
Thank you and greetings!
Christoph
Hi again @cleschanzgmbh,
The site is already running for 18 months and working fine. We processed a lot of orders but in the last time we recognized that some payments do not work properly. I looked into it and could reproduce the problem. If a 3DS2 fullfillment is required the necessary box/iframe/popup never shows up. The order is not fulfilled :(.
This is quite worrying!
I tested this on my own site and, if I use one of the cards that Ryan linked earlier while in test mode, I am able to successfully see the 3DS prompt. This makes me think that this particular issue could be caused by a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Additionally, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Looking forward to hearing from you!
Dear Chris,
Thank you for your help! I think I found the problem. It had to do with the German Markets Plugin in some way. I disabled parts of it and I think it is working now but unfortunately I am now missing the “2nd confirmation” page before finally confirming an order that is mandatory in the EU. Do you may know a solution for that in WooCommerce? That plugin added such a site :(.
Thank you in advance!
Cheers,
Christoph
Hi Christoph,
Ahh ok, that helps clarify.
I think what I would do is contact the developers of the German Market Plugin. They could ideally investigate and fix this issue where their plugin and the 2nd confirmation feature would work together with 3DS. 🙂
Does that help clarify and make sense? 3DS works as expected in Stripe with certain settings disabled in the German Markets Plugin. But you need the 2nd confirmation feature it adds, so they should help fix that all to work with 3DS in Stripe.
Hey Ryan,
Thank you very much! I will reach out to them. Thank you for your quick help and responses! 🙂
Cheers
Christoph
Hi Christoph,
Of course, I appreciate your understanding and patience. I hope they can help get that solved swiftly for you!
