Payment with cards not saved

  • Resolved brenda1997

    (@brenda1997)


    4 years, 6 months ago

    I am testing Stripe in test mode, I configured the test mode correctly, I can save test credit cards in MyAccount / Payment Methods and use them at checkout. If I make the payment with one of these saved cards, everything is fine, but if I choose the option: “Use a new payment method”, the payment fails and it does not call the payment enpoind in stripe.
    My site is http://cyrenelabs.com/DEV/

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ryan Ray

    (@ryanr14)

    4 years, 6 months ago

    Hi @brenda1997,

    Thanks for the details of this issue you’re having using a new card with Stripe. I went to look at your site and look at checkout, but it seemed like it wanted a login.

    Would you mind opening a ticket with us from the link below? We need to get a few more details and perhaps a temporary account to help troubleshoot this further. Link to this WordPress.org forum thread and then let us know here when you’ve submitted that.

    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

Viewing 1 replies (of 1 total)

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