Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @kureman

    It seems to be a browser issue. Please clear your browser’s cache as explained in this guide , and then log in to your account afresh.

    Thread Starter kureman

    (@kureman)

    Hi @margaretwporg,

    Thank you for your answer, and sorry for my late feedback.

    I tried to clear the cache but nothing changed, I have also tried to run my website on another PC and same problem. Then I tried to deactivate all the plugins except WooCommerce but same..

    Finally I could reproduce the issue on Chrome and Edge by the following steps:
    – I created a new local site with local by flywheel
    – I added only 1 plugin: WooCommerce
    – I skipped the shop configuration
    – I clicked on WooCommerce > Home > Get ready to start selling > Add my products
    – And the page stays blank$ 🙁

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://mytestshop.local
    Site address (URL): http://mytestshop.local
    WC Version: 5.9.0
    REST API Version: ✔ 5.9.0
    WC Blocks Version: ✔ 6.1.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.16.0
    PHP Version: 7.3.5
    PHP Post Max Size: 1,000 MB
    PHP Time Limit: 1200
    PHP Max Input Vars: 4000
    cURL Version: 7.64.0
    OpenSSL/1.1.1b
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.16
    Max Upload Size: 300 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: wp_
    Total Database Size: 3.76MB
    Database Data Size: 2.37MB
    Database Index Size: 1.39MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 1.50MB + Index: 0.03MB + Engine InnoDB
    wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1
    page: 7
    post: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 5.9.0
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Twenty Twenty-One
    Version: 1.4
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1
    Oldest: 2021-11-16 09:10:27 +0000
    Newest: 2021-11-16 09:10:27 +0000
    
    ### Status report information ###
    
    Generated at: 2021-11-16 09:14:57 +00:00
    
    Mirko P.

    (@rainfallnixfig)

    Hi @kureman,

    Thanks for sharing your System Status.

    Looking at your hosting environment it appears that you could modify these values:

    PHP Version: 7.3.5
    WP Memory Limit: 256 MB

    We recommend a PHP version 7.4 or greater, and you can also set the WP Memory Limit to 512 MB.

    https://woocommerce.com/document/server-requirements/

    Let us know how it goes.

    Hi,

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

    Cheers

    Thread Starter kureman

    (@kureman)

    Hi @margaretwporg and @rainfallnixfig

    Thank you for your help!
    Indeed my problem came from the hosting environment settings.
    The thread is resolved.

    Glad to hear it – thanks for letting us know!

    Feel free to create a new thread for any other questions you may need help with.

    Cheers

Viewing 6 replies - 1 through 6 (of 6 total)

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