• Resolved Mark at Pixelcities

    (@mark-at-pixelcities)


    Hi,

    Since updating to 1.30.1 I have incurred a big problem… !

    My ad system Using Image Ad option and the Ad Slider add-on, the plugin is not displaying any BRAND NEW ads that I have created and upload to any group.

    I have since returned to a back up version of my site with plugin 1.29.1 and everything is working fine.. I can upload my new ads and all working fine.

    I do hope they can test and fix this issue please as I rate the plugin highly and want to upgrade to the pro version.

    Regards

    Mark

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi Mark

    Thanks for reporting this.

    Can you please clarify for me on which ad, group, and placement combination this happened?

    I would love to look into this more closely but was unable to reproduce this jet.

    If you like, you can also send me a short video of the issue and your settings.

    Best regards,
    Henning

    Thread Starter Mark at Pixelcities

    (@mark-at-pixelcities)

    Hi Henning,

    Thank you for your quick response.

    I use the Image Ad option as you can see I create these ad’s for my own clients. Plus the Ad slider add on.

    The individual Ad groups Ive created are Main Header, In Post, Bottom Post, Sidebar and Mobile Header.

    As far as placement is concerned, I simply place the custom short code ie. [the_ad_group id=”98″] into my specific theme area.

    Like I mentioned all was working fine until update to 1.30.1… I needed to add another banner ad to my Main Header Group, but it just did not display within the group area!.. tried deleting and redoing the process but still no display. So I eventually done a back-up restore of the site from before the update.. so running 1.29.1 now… then added the NEW banner to group and it displayed fine, working perfectly well.

    I do hope this explains the problem well enough? and you can test.

    Kind Regards

    Mark

    Hi Mark,

    Thanks for the feedback.

    Can you please test using the Heath Check plugin if disabling the “siteground optimizer” plugin solves the issue?

    I have a suspicion this plugin might be involved here, and it would be great if you can confirm or dispel this assumption.

    Best regards,
    Henning

    Hi Mark,

    We have been able to replicate the issue and resolve it. The fix is included in Advanced Ads 1.30.2 that we will release today.

    Best regards,
    Joachim

    Thread Starter Mark at Pixelcities

    (@mark-at-pixelcities)

    Hi Joachim,

    Excellent work, I shall look forward to the update.

    Kind Regards

    Mark

Viewing 5 replies - 1 through 5 (of 5 total)

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