Unable to connect via API

  • Resolved David2015

    (@david2015)


    4 years, 5 months ago

    Hi there,

    thank you for the free plugin.

    I am however unable to connect it to my Mautic instance via either method.

    Firstly, when I click on authorize, the redirect is to a wrong URL with the structure
    https://MAIN-SITE-URL/MAUTIC-URL/authentification-string

    If I manually delete the main site url from that link, I am correctly directed to Mautic to confirm API connection and also back to the dashboard after doing so. Howver the connection is not established.

    In Mautic all seems well.

    Test Connection says “Success” but status is “Dis Connected”

    Forms etc sections do appear but are unable to fetch mautic data

    Any help?
    David

    • This topic was modified 4 years, 5 months ago by David2015.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MakeWebBetter

    (@makewebbetter)

    4 years, 5 months ago

    Hello,

    Thanks for using our plugin.

    As per your concern shared I want to tell you that please first clear your Mautic cache first and then try to reconnect and see if fields are listed or not. And if it’s not working then please go in the setting->configuration->API setting and enable the basic HTTP auth. and then try again with the same.

    We are here for your help.

    Regards,

    Thread Starter David2015

    (@david2015)

    4 years, 5 months ago

    Oh my.

    Yes, it was the cache.
    Thank you!

    Best
    David

    Plugin Author MakeWebBetter

    (@makewebbetter)

    4 years, 2 months ago

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)

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