Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    This doesn’t look like an email sent by core WooCommerce. Are you using an email plugin by any chance?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter joannaritsoni

    (@joannaritsoni)

    i am not using an email plugin

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://philsgranola.gr
    Site address (URL): https://philsgranola.gr
    WC Version: 5.8.0
    REST API Version: ✔ 5.8.0
    WC Blocks Version: ✔ 5.9.1
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.7.2
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.32
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5120
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.40-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.4.1
    WC Database Prefix: 7FVS1m65_
    Total Database Size: 68.46MB
    Database Data Size: 59.37MB
    Database Index Size: 9.09MB
    7FVS1m65_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
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    7FVS1m65_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    7FVS1m65_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    7FVS1m65_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    7FVS1m65_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    7FVS1m65_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    7FVS1m65_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    7FVS1m65_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    7FVS1m65_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 1581
    clients: 5
    customize_changeset: 100
    custom_css: 1
    elementor_font: 6
    elementor_library: 19
    nav_menu_item: 369
    page: 73
    polylang_mo: 2
    post: 40
    product: 90
    product_variation: 11
    revision: 1354
    shop_order: 38
    team: 8
    testimonials: 4
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.5.0
    Akismet Anti-Spam: by Automattic – 4.2.1
    Classic Widgets: by WordPress Contributors – 0.2
    Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0
    Contact Form 7: by Takayuki Miyoshi – 5.5.2
    Custom Twitter Feeds: by Smash Balloon – 1.8.3
    Elementor Pro: by Elementor.com – 3.4.2
    Elementor: by Elementor.com – 3.4.7
    Envato Market: by Envato – 2.0.6
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Social Feed Gallery: by QuadLayers – 3.3.1
    Qode Framework: by Qode Interactive – 1.1.6
    Slider Revolution: by ThemePunch – 6.5.8
    Sante Core: by Qode Interactive – 1.1.1
    Sante Membership: by Qode Interactive – 1.0.2
    Payment Gateway - Alpha Bank for WooCommerce: by Papaki – 1.3.6
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
    WooCommerce Multilingual: by OnTheGoSystems – 4.12.1
    WooCommerce: by Automattic – 5.8.0
    WordPress Importer: by wordpressdotorg – 0.7
    WP Hide & Security Enhancer: by Nsp Code – 1.6.3.9
    WP Super Cache: by Automattic – 1.7.4
    WPML Media: by OnTheGoSystems – 2.7.0
    WPML String Translation: by OnTheGoSystems – 3.2.0
    
    ### Inactive Plugins (1) ###
    
    Polylang: by WP SYNTEX – 3.1.2
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (2) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    wp-hide-loader.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #8 - /shop/
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Sante
    Version: 1.3.1
    Author URL: https://qodeinteractive.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: sante/inc/woocommerce/templates/content-widget-product.php
    sante/inc/woocommerce/templates/global/quantity-input.php
    sante/inc/woocommerce/templates/single-product/meta.php
    
    ### Action Scheduler ###
    
    Complete: 169
    Oldest: 2021-10-04 16:26:12 +0000
    Newest: 2021-11-02 12:57:14 +0000
    
    ### Status report information ###
    
    Generated at: 2021-11-02 14:47:29 +00:00
    
    Plugin Support Senff – a11n

    (@senff)

    Hey @joannaritsoni

    The email is what is being sent out by your WordPress site when someone requests a password on this page: https://philsgranola.gr/wp-login.php?action=lostpassword

    This is a different email than what’s sent out by WooCommerce, when someone requests a new password on this page: https://philsgranola.gr/my-account/lost-password/

    Hence, this is not directly a WooCommerce issue. If you want to make changes to emails sent out by WordPress itself, it’s best to check this in the WordPress forum:
    https://wordpress.org/support/forum/wp-advanced/

    Hope this points you in the right direction!

    Thread Starter joannaritsoni

    (@joannaritsoni)

    thank you

    Thread Starter joannaritsoni

    (@joannaritsoni)

    thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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