• Resolved nowmonika

    (@nowmonika)


    Hi

    I recently moved my site to a new hosting service. Since then it appears customers can no longer pay on the site. Both PayPal and Stripe do not seem to work. When the customer clicks Place Order, nothing happens for them. There is no error, the page simply does not do anything. Two clients in two locations informed us of this and we have multiple abandoned carts, likely for the same reason.

    However, when I myself try a Stripe order, it does work and goes through.

    Our web developer found this:
    Page does not contain the [woocommerce_my_account] shortcode.

    In the Woocommerce status page.

    I have contacted Stripe but not yet PayPal. Stripe asked us to

    However, as the payment issue is with both, I assume it is to do with the site and the recent change in hosting or other changes to the website.

    Would appreciate any help as we are moving into our peak sales period.

    Thank you,

    The page I need help with: [log in to see the link]

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