Admin mail is not sent

  • Resolved hecsaber

    (@hecsaber)


    4 years, 5 months ago

    Hi there!

    I am using Woocommerce happily on a site for more than 2 years now. Everything was working fine, but about a week ago I stopped receiving admin e-mails about the incoming orders.
    I installed the mail log plugin and it seems that the admin mail is not sent. (However emails to customers are sent out.)
    I also switched to a dedicated smtp server with easy smtp plugin, but it did not help. Can you give me any suggestion what to look next?

    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • MayKato

    (@maykato)

    4 years, 5 months ago

    Hello,

    Could you first go to WooCommerce > Settings > Emails, and make sure that New Order is enabled?

    If it’s enabled, you’ll next want to do a full conflict test to determine if the issue is coming from a plugin/theme conflict.

    To determine what’s causing the issue, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    If you don’t want to test on your live site, you can create a staging site using a plugin called WP Staging: https://wordpress.org/plugins/wp-staging/

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    MayKato

    (@maykato)

    4 years, 5 months ago

    Hi @hecsaber

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thread Starter hecsaber

    (@hecsaber)

    4 years, 5 months ago

    Hi there!

    It turned out that a no longer supported plugin caused the problem.
    Thank you for your answers and help.

Viewing 3 replies - 1 through 3 (of 3 total)

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