critical error when upload .csv and other files

  • irisla

    (@irisla)


    4 years, 6 months ago

    Hi!
    I have tried to upload a .csv file through the plugin Ultimate FAQ and a folder with different files to create a pdf ticket in another plugin called Fooevents pdf.

    In both plugins I get “critical error” when uploading so I think it must have to do with wordpress itself. The files do get uploaded in these plugins are getting stored in the plugin folder (visible through ftp) but I can’t access them in the user interface in wordpress. It seems they don’t connect. What can I do?

    I can upload pictures etc via the normal media uploader in WordPress though.

    Thank you for your help!

    • This topic was modified 4 years, 6 months ago by irisla.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • a2hostingrj

    (@a2hostingrj)

    4 years, 6 months ago

    In both plugins I get “critical error” when uploading so I think it must have to do with wordpress itself

    Can you check the server error log? It might give us a clue of what’s going on.

    Thread Starter irisla

    (@irisla)

    4 years, 6 months ago

    Yes, this it was it sayd for the .csv

    Fatal error: Uncaught Error: Class "ZipArchive" not found in /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-content/plugins/ultimate-faqs/lib/PHPSpreadsheet/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Reader/Xlsx.php:71 Stack trace: #0 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-content/plugins/ultimate-faqs/lib/PHPSpreadsheet/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/IOFactory.php(147): PhpOffice\PhpSpreadsheet\Reader\Xlsx->canRead() #1 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-content/plugins/ultimate-faqs/lib/PHPSpreadsheet/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/IOFactory.php(93): PhpOffice\PhpSpreadsheet\IOFactory::createReaderForFile() #2 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-content/plugins/ultimate-faqs/includes/Import.class.php(89): PhpOffice\PhpSpreadsheet\IOFactory::load() #3 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-includes/class-wp-hook.php(303): ewdufaqImport->import_faqs() #4 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters() #5 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-includes/plugin.php(470): WP_Hook->do_action() #6 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-admin/admin.php(175): do_action() #7 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-admin/edit.php(10): require_once('/home/bqgfvegdd...') #8 {main} thrown in /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-content/plugins/ultimate-faqs/lib/PHPSpreadsheet/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Reader/Xlsx.php on line 71

    If I put the file in a .zip file it says:
    “File must be .csv, .xls or .xlsx”

    When I try to upload the template on the pdf ticket app I get this:

    Fatal error: Uncaught Error: Class "ZipArchive" not found in /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-content/plugins/fooevents/classes/themehelper.php:99 Stack trace: #0 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-content/plugins/fooevents/classes/themehelper.php(43): FooEvents_Theme_Helper->upload_themes() #1 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-includes/class-wp-hook.php(303): FooEvents_Theme_Helper->display_page() #2 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters() #3 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-includes/plugin.php(470): WP_Hook->do_action() #4 /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-admin/admin.php(259): do_action() #5 {main} thrown in /home/bqgfvegddx3b/public_html/bananasgame.co.uk/wp-content/plugins/fooevents/classes/themehelper.php on line 99
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    a2hostingrj

    (@a2hostingrj)

    4 years, 6 months ago

    Fatal error: Uncaught Error: Class “ZipArchive” not found in FooEvents_Theme_Helper->upload_themes()

    I strongly suggest you to reach out to the theme developers. It seems like there’s an issue with the plugin or may be your server is missing a library.

Viewing 3 replies - 1 through 3 (of 3 total)

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