LearnPress – guest email address entry field disappears at checkout page

  • dimitris2022

    (@dimitris2022)


    4 years, 7 months ago

    Hi,

    I am using with WP with LP.

    Description of the issue
    When guest users click to buy a course and are navigated to the checkout page, they face the following issue: As they start typing their email address under “As Guest”, after they enter the key “@” the entry field starts disappearing and reappearing as they type. This issue makes it very uncomfortable/difficult for a user to type in their email address because the field disappears completely and it reappears again after a second or two.

    It seems like there is a background activity, as if there is a check for email validation or something.

    Looking forward to your suggestions so that the field doesn’t disappear while users are typing in their email address.

    BR
    Dimitris

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support brianvu-tp

    (@briantp)

    4 years, 7 months ago

    Hi,

    Please try to switch to the default WordPress theme and check.

    Thanks

    Thread Starter dimitris2022

    (@dimitris2022)

    4 years, 7 months ago

    Hi @briantp

    Following your suggestion, I switched to one of the default WP themes, twenty nineteen.
    I checked and the issue is still there, exactly the same way as before. Please help.

    Now I will switch back to my Maxcoach theme as the website is live.

    https://www.tutornic.academy/course-checkout/

    Thank you
    Dimitris

    • This reply was modified 4 years, 7 months ago by dimitris2022.
    • This reply was modified 4 years, 7 months ago by dimitris2022.
    Plugin Support brianvu-tp

    (@briantp)

    4 years, 7 months ago

    Oh, we see that, we will update a new version to fix it.

    Thread Starter dimitris2022

    (@dimitris2022)

    4 years, 7 months ago

    When could we expect this fix please?

    Thread Starter dimitris2022

    (@dimitris2022)

    4 years, 7 months ago

    Kind Reminder about the fix estimated time please,

    We have a very urgent situation with out clients putting pressure about this bug so we are asking you again, if you can tell us when we can expect this fix.

    Looking forward to your answer on this ASAP.

    Thank you.

    Thread Starter dimitris2022

    (@dimitris2022)

    4 years, 7 months ago

    Kind Reminder X2 about the fix estimated time please. It is urgent.

    Thank you.

    Plugin Support brianvu-tp

    (@briantp)

    4 years, 7 months ago

    Because have a conflict style with the LeanrPress Review plugin, we are trying hard to fix it asap. You can disable LearnPress – Review plugin at this time, we will try to update it as soon as possible.

    Thread Starter dimitris2022

    (@dimitris2022)

    4 years, 7 months ago

    Thank you for your reply. The workaround you suggested solves the issue but ofc creates another (users can’t write a review/rate the course), so we are very much looking forward to the fix.

    Plugin Support brianvu-tp

    (@briantp)

    4 years, 7 months ago

    We are trying hard to fix it as soon as possible. Thank you in advance for your patience.

    adrianbarabino

    (@adrianbarabino)

    4 years, 3 months ago

    I found a temporary fix for this issue. The problem is because the review plugin includes a css rule for the class loading ( .loading{display:none;} ) and for this when the input change the class to loading that hides the field. I fixed with this css:

    input#guest_email.loading{
    display:block!important;
    }

    is just a temporary fix, is not a good rule use the “!important”, but that gonna fix the issue.

    Regards

Viewing 10 replies - 1 through 10 (of 10 total)

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