Plugin Support
Youzify
(@kainelabsteam)
Hello @amangoel
Thanks for reaching us
Could you send me screen cast please? So I can identify the issue further. 🙂
Best Regards, KaineLabs Team.
Hello,
Please find the video URL below. I intentionally put wrong username and password on the login screen and tried to create an account with an existing email address.
Watch Video
Thanks
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This reply was modified 4 years, 5 months ago by
amangoel.
Plugin Support
Youzify
(@kainelabsteam)
Hello @amangoel
Thanks for the screen cast.
May I know, do you use another Login system outside Youzify? I mean, if you use Login and Register system from another plugin or it’s your theme feature, please let me know.
Also, you cna try to do these steps:
– Make sure you are using the most updated versions of Youzify, WordPress & your theme.
– Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
– If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
– Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).
– On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.
Best Regards, KaineLabs Team.
Hello,
Thank you for the above steps. The cache was the main issue. It is being generated from the server end. All good now and it is working as expected.
Thanks for the help!
Plugin Support
Youzify
(@kainelabsteam)
Hello @amangoel
I am glad to hear you have found a solution for this issue. In case you have any other questions, please let me know. 🙂
Best Regards, KaineLabs Team.
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This reply was modified 4 years, 5 months ago by
Youzify.