ultimate member demo

  • Resolved ktdevelops

    (@ktdevelops)


    4 years, 6 months ago

    Nvigate to demo site
    Register an account using the form
    Click Register
    A page is displayed with the following message “Thank you for registering. Before you can login we need you to activate your account by clicking the activation link in the email we just sent you.”

    AN EMAIL NEVER COMES. I’ve tried 3 different email addresses. I really would like access to the demo site as a logged in member.

    This topic was posted 1 year and 8 months ago. it was closed and marked as resolved but the issue is happening again. 2 months ago I didn’t have this issue and it appears the profile i created is no longer accessible. I assumed you all removed demo profiles after 60 days. But I need access to demo again to show a client who had to delay consulting with me. Now they are ready and I need to demo it to them and want to make sure your plugin is not defective.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 6 months ago

    Hi @ktdevelops

    Could you please tell us what’s the username did you try to register on our demo site? Also, have you tried installing an SMTP plugin so that it sends notifications to your users without issues?

    Regards,

    Thread Starter ktdevelops

    (@ktdevelops)

    4 years, 6 months ago

    ktention was one
    kltention was another
    ulatest was one as well

    I am not using it on a site yet, so I do not have any users trying to use it. I simply wanted to use the demo site. The demo site is not sending me an email to activate my account after i register, thus i am unable to navigate the Ultimate member demo site

    Thread Starter ktdevelops

    (@ktdevelops)

    4 years, 5 months ago

    Any advice? I need to make sure this won’t affect my subscription after i purchase

    Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 5 months ago

    Hi @ktdevelops

    We’ve fixed the email relay issue on the demo site.
    Please try the registration now and see if you will receive a notification.

    Regards,

    Thread Starter ktdevelops

    (@ktdevelops)

    4 years, 5 months ago

    Unfortunately it still is not working. As expected, The demo accounts i previously created still said “Your account is awaiting e-mail verification.” when i tried to login. I proceeded with a password reset and did receive a reset link, I reset my password and tried to login and received an error message “Your account is awaiting e-mail verification.”

    I then created another demo account using the last of all my email addresses and still no account activation link was sent.

    I checked all my spam folders for each email i used to create an account on the demo site, still nothing. Not sure what is going on.

    My client purchased a plan with you all, but I need to know if this issue is isolated? Will it affect how the plugin behaves on my client’s website?

    Best,
    KT`

    • This reply was modified 4 years, 5 months ago by ktdevelops.
    • This reply was modified 4 years, 5 months ago by ktdevelops.
    Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 5 months ago

    Hi @ktdevelops

    Please try it now. The email notifications were disabled in WP Admin > Ultimate Member > Emails. It’s working now after activating them.

    If you’re having issues in sending notifications, please try setting up an SMTP plugin to fix the email relay issue: https://wordpress.org/plugins/wp-mail-smtp/

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 5 months ago

    Hey there!

    ..This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    …Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

    Thread Starter ktdevelops

    (@ktdevelops)

    4 years, 5 months ago

    I think now all accounts associated with any of my emails need to be deleted.

    I tried to login using ktdevelops@gmail.com and it said awaiting account activation. The system is assuming i received the activation email. You all may have resolved the notification email trigger, but since it never came I cannot activate the account.

    Please delete accounts with the following username
    ula
    keishawn.tention
    kltention
    kltfood
    ktention
    tenk
    kltention21491

    I’ll retry after that

    Plugin Contributor Champ Camba

    (@champsupertramp)

    4 years, 5 months ago

    Hi @ktdevelops

    Sorry for the late response.

    Just letting you know that we have deleted those accounts.

    Regards,

Viewing 9 replies - 1 through 9 (of 9 total)

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