No Ecomm Data

Resolved

taradaly10

(@taradaly10)

4 years, 8 months ago

Hi. We are not receiving any ecomm data after installing the analytics integration.

We are using Universal Analytics and have the ecomm feature turned on.

Settings on the plugin that are checked are as follows;

– Enable UA
– Anonymise IP
– Track 404
– Track Purchases
– Add to basket events
– enhanced ecomm

I have Google Tag Assistant installed and I am aware there is another instance of UA hard coded somewhere that needs to be removed.

I have Google Tag Manager set up separately, with a Google Analytics container using the same UA code that is being used on the plugin.

The Woocommerce google analytics integration plugin was installed to track eCommerce data.

I have also noticed that the woocommerce analytics integration plugin’s code does not appear anywhere in the page source code for the purchase thank you page.

There is a caching plugin installed, I have tried clearing the cache to see if this is the problem.

Can you please tell me is there a conflict somewhere or is it not set up properly?

Many thanks!

System status is as follows:


### WordPress Environment ###

WordPress address (URL): https://southernscientificireland.com
Site address (URL): https://southernscientificireland.com
WC Version: 5.7.1
REST API Version: ✔ 5.7.1
WC Blocks Version: ✔ 5.7.2
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.7.1
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 Phusion_Passenger/6.0.7
PHP Version: 7.2.34
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: splash_
Total Database Size: 78.85MB
Database Data Size: 68.99MB
Database Index Size: 9.86MB
splash_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
splash_woocommerce_order_itemmeta: Data: 0.23MB + Index: 0.16MB + Engine MyISAM
splash_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
splash_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_actionscheduler_actions: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
splash_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_actionscheduler_logs: Data: 0.42MB + Index: 0.27MB + Engine InnoDB
splash_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_comments: Data: 0.15MB + Index: 0.07MB + Engine MyISAM
splash_create_map: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
splash_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_group_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_map_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_map_routes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_options: Data: 4.93MB + Index: 0.30MB + Engine MyISAM
splash_postmeta: Data: 44.49MB + Index: 0.93MB + Engine MyISAM
splash_posts: Data: 1.44MB + Index: 0.12MB + Engine MyISAM
splash_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_rank_math_analytics_gsc: Data: 3.52MB + Index: 6.59MB + Engine InnoDB
splash_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_rank_math_internal_links: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
splash_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
splash_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_revslider_css: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
splash_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
splash_revslider_slides: Data: 0.45MB + Index: 0.00MB + Engine MyISAM
splash_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
splash_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
splash_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
splash_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
splash_tm_taskmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
splash_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_usermeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
splash_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
splash_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
splash_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
splash_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
splash_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
splash_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_wc_order_product_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
splash_wc_order_stats: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
splash_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
splash_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
splash_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
splash_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_wpbackitup_job_control: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_wpbackitup_job_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_wpbackitup_job_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_wpgmp_backups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
splash_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
splash_wpml_mails: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
splash_yoast_indexable: Data: 0.33MB + Index: 0.17MB + Engine InnoDB
splash_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
splash_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
splash_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
splash_yoast_seo_links: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
splash_yoast_seo_meta: Data: 0.16MB + Index: 0.14MB + Engine MyISAM

### Post Type Counts ###

attachment: 234
custom_css: 2
fl-builder-template: 55
fl-theme-layout: 8
nav_menu_item: 23
oembed_cache: 10
page: 29
post: 17
product: 41
product_variation: 65
revision: 153
shop_coupon: 5
shop_order: 295
wp_block: 3
wpcf7_contact_form: 3
wpcf7r_action: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (31) ###

Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.5.0.1
Beaver Themer: by The Beaver Builder Team – 1.3.3.1
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.34.0
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Custom Facebook Feed Pro Developer: by Smash Balloon – 3.0.7
Disable Variable Product Price Range Woocommerce: by Geek Code Lab – 1.5
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Facebook for WooCommerce: by Facebook – 2.6.5
Jetpack: by Automattic – 10.2
Facebook for WordPress: by Facebook – 3.0.6
Slider Revolution: by ThemePunch – 5.4.7.4
Rank Math SEO: by Rank Math – 1.0.73
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
Product And Custom Post type Dropdown CF7: by  – 1.0
WooCommerce Admin: by WooCommerce – 2.7.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Stripe Gateway: by WooCommerce – 5.6.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.10.0

WooCommerce PayPal Payments: by WooCommerce – 1.6.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.10.1
WooCommerce Product Add-ons: by WooCommerce – 3.0.38
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce: by Automattic – 5.7.1
WordPress Importer: by wordpressdotorg – 0.7
WP Fastest Cache: by Emre Vona – 0.9.4
WP Google Map Pro: by flippercode – 4.0.1
WP Mail Logging: by Wysija – 1.9.9
WP Post Page Clone: by Gaurang Sondagar – 1.1
WP-ShowHide: by Lester 'GaMerZ' Chan – 1.04
Redirection for Contact Form 7: by Query Solutions – 2.3.5

### Inactive Plugins (1) ###

WooCommerce Conversion Tracking: by weDevs – 2.0.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2726 - /shop/
Basket: #2727 - /basket/
Checkout: #2728 - /checkout/
My account: #2729 - /my-account/
Terms and conditions: #1870 - /terms-conditions/

### Theme ###

Name: Beaver Builder Child Theme
Version: 1.0
Author URL: http://www.fastlinemedia.com
Child Theme: ✔
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.7.9
Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: No
Shop country code: IE
PayPal card processing available in country: No
Pay Later messaging available in country: No
Vault enabled: No

### Action Scheduler ###

Complete: 1,902
Oldest: 2021-10-05 19:11:05 +0100
Newest: 2021-10-06 12:33:59 +0100

Pending: 4
Oldest: 2021-10-06 13:33:59 +0100
Newest: 2021-10-11 20:09:15 +0100

### Status report information ###

Generated at: 2021-10-06 12:42:03 +01:00

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Saravanan S, a11n
(@simplysaru)

4 years, 8 months ago

Hi @taradaly10,

I checked the page you linked using the Tag Assistant recommended on the plugin docs page.

There are many errors. You would want to ensure this is fixed first and then try using the Google Analytics plugin. It’s recommended that you don’t use Multiple tracking codes on the site.

Do keep us posted on how this troubleshooting works out for you.

Thread Starter taradaly10
(@taradaly10)

4 years, 8 months ago

Hi @simplysaru

Should I remove my own Google Analytics tracking code from GTM?

I am unaware if the Google Analytics plugin adds tracking code to all pages, or is it just used for WooCommerce pages?

Thanks!

Plugin Support Niall a11n
(@wpniall)

4 years, 8 months ago

Hi @taradaly10,

It looks like Google Analytics and Google Tag Manager tracking codes are showing up on the site. For example, here’s what I see on the homepage, a non-WooCommerce page, using the Google Tag Assistant method:

Link to image: https://d.pr/i/fWXgry

The code should work on both frontend WordPress and WooCommerce pages.

It would be best to avoid having more than one tracking code, as that can cause problems. So yes, I would advice removing your own tracking code and leaving the WooCommerce Google Analytics Integration plugin to do that for you.

Please let us know how that goes or if you need further help!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘No Ecomm Data’ is closed to new replies.