Hi @johnnyzak,
First issue is the link doesn’t open on my mac, but I can download it on my Android phone and then send it to myself.
Kindly try opening your browser console tool then click to download the file. When you click, check for any errors in the console and share them with us.
Second issue is the CSV file is blank.
As a first step, I would suggest doing a conflict test to see whether another tool (plugin/theme) is causing the issue here. Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/
* If the above test does not yield any culprits, kindly go to WooCommerce → Status → Logs and see if there are any relevant logs you can share with us.
Let us know how it goes.
Thanks.
First issue: the following error comes up:
POST https://mail-ads.google.com/mail/u/0/ads/main_jspb?rt=r&client=25 net::ERR_BLOCKED_BY_CLIENT
Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
Second issue with blank CSV –
I don’t think it is a plugin/theme issue as i can download it on my mobile? also did the test and nothing came up. Which logs in particular should i be looking for
Hey @johnnyzak,
Thanks for sharing the additional information and running the tests suggested.
I don’t think it is a plugin/theme issue as i can download it on my mobile? also did the test and nothing came up
It is unlikely that a conflict would cause issues on desktop and not on mobile devices but not impossible so it’s good to rule that out as a possibility.
Could you let us know what browser you’re using and also try using a different one on your desktop to see if you get the same results?
Which logs in particular should i be looking for
Please check for any fatal error logs from the days you’ve attempted to export the data.
Additionally, could your share your current System Status Report with us? You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
Kind regards,
Hi @johnnyzak
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
