Cant select editor

  • gargsaab

    (@gargsaab)


    4 years, 6 months ago

    Hi,

    I just installed the astra theme and this plugin.
    First to select a template I have to select my desired builder. I would like to use Elementor. But nothing happens when I click on it. Even all the others aren’t clickable.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    4 years, 6 months ago

    Hi @gargsaab,

    This could be due to the cache. Please try to clear the site cache if you have a cache plugin installed. You might want to clear your browser cache as well, just in case.

    If it doesn’t help, please check if there are any errors on the browser console. If the errors exist, please take a screenshot and share it with us here.

    Kind regards,
    Herman 🙂

    alexobi

    (@alexobi)

    4 years, 5 months ago

    Hi, I have the same problem as many users wrote:
    Can’t select editor.
    – Increased execution time
    – Activated on server all XML feautures
    – Added Elementor first page
    – SSL installed
    – Re-installed Astra theme and Starter templates plugin

    What I can also make to get this plugin work?

    I saw there were many same questions accross the years.
    Maybe there is a time to write proper guide how to deal with selecting editor?

    • This reply was modified 4 years, 5 months ago by alexobi.
    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    4 years, 4 months ago

    Hi @alexobi,

    Sorry for the long delay.

    Are you still facing the issue? If you are, please open a ticket thru our Support Portal so we can have a closer look at this.

    Kind regards,
    Herman 🙂

    P.S. We recommend reaching out to us through our Support Portal for faster help and resolution as mentioned here.

Viewing 3 replies - 1 through 3 (of 3 total)

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